Senior Manager, IT Infrastructure

Integer; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) with company matching

Paid time off + holidays

Job summary

Integer Holdings Corporation in Plano, TX seeks a Senior Infrastructure Leader to own day-to-day operations, reliability, and performance while steering platform roadmaps and modernization initiatives.

You will lead infrastructure engineering teams across networks, servers/cloud, M365 collaboration, and endpoint platforms, setting expectations, coaching staff, and driving accountability and continuous improvement.

Qualifications

• Bachelor's degree in Information Technology or related discipline or equivalent experience.
• 10+ years of IT infra experience in enterprise environments with 5+ years of leadership.
• 5+ years in infrastructure architecture, engineering, or operations roles.

Responsibilities

• Own day-to-day infrastructure reliability, availability, and performance.
• Lead operational response for infrastructure incidents and escalations.
• Ensure consistent execution of incidents, problem, and change processes.
• Partner with ARB and drive platform roadmaps and investment recommendations.
• Manage vendor and MSP relationships and drive modernization initiatives.

Skills

Operational leadership

Networking

Server & cloud infrastructure

M365 / collaboration platforms

Endpoint management

ITSM (Incident, Problem, Change)

Cross-domain architecture

Vendor & MSP oversight

Education

Bachelor's degree in Information Technology or related discipline

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do.

Customer

We focus on our customers' success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Accountability & Responsibilities

• Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Infrastructure Strategy & Technology Evolution
  • Contribute to definition and execution of infrastructure strategies and platform roadmaps
  • Identify emerging infrastructure and cloud technologies with potential applicability at Integer
  • Evaluate new platform capabilities, tools, and services, providing recommendations on fitness, risk, and value
  • Partner with the Head of Infrastructure on long-term platform direction, investment priorities, and modernization initiatives
  • Balance innovation and stability, ensuring new technologies are introduced responsibly
• Platform Engineering & People Leadership
  • Provide direct people leadership to infrastructure engineering teams across:
    • Network
    • Server / cloud
    • M365 collaboration
    • Endpoint platforms
  • Set clear expectations, goals, and performance standards for team members
  • Coach and develop team members to increase technical depth, ownership, and operational maturity
  • Build a culture of accountability, collaboration, and continuous improvement
  • Lead staffing, workload prioritization, and skill development for infrastructure teams
• Infrastructure Operations & Execution
  • Own day-to-day infrastructure reliability, availability, and performance
  • Lead operational response for infrastructure incidents and escalations
  • Ensure consistent execution of incidents, problem, and change processes for infrastructure platforms
  • Manage infrastructure vendor and managed service provider relationships
• Architecture Review Board (ARB) Ownership
  • Chair and own the Infrastructure Architecture Review Board (ARB)
  • Ensure architecture decisions consider:
    • Current operational impact
    • Alignment with future-state strategy
    • Security and resiliency requirements
  • Use ARB outcomes to inform platform roadmaps and technical investment recommendations
  • Escalate significant architectural or technology risks with options and recommendations
• Architecture Alignment & Standards Execution
  • Execute against enterprise infrastructure architecture and technology standards
  • Partner with Infrastructure Architects to:
    • Validate design intent
    • Preventing architectural drift
    • Surface technical risk and debt
  • Enforce standard implementation patterns through engineering teams
• Integration & Continuous Improvement
  • Integrate acquisition resources and technologies into standard infrastructure platforms
  • Drive lifecycle management, modernization, and technical debt reduction
  • Establish and track KPIs for infrastructure health and ARB effectiveness
  • Improve operational maturity and delivery discipline over time
• Collaboration & Communication
  • Partner with:
    • Service Delivery on infrastructure dependencies impacting users and sites
    • Cybersecurity on secure design, controls, and compliance needs
    • IT leadership on platform roadmaps and investment decisions
  • Communicate infrastructure risks, outages, and delivery status clearly and proactively
• Performs other duties as required.

Education & Experience

• Minimum Education: Bachelor's degree in Information Technology or related discipline, or with equivalent work experience.
• Minimum Experience:
  • 10+ years of IT-related experience in enterprise infrastructure environments
  • 5+ years of demonstrated people-leadership experience, including leading technical teams and managing performance, priorities, and development
  • 5+ years of experience in infrastructure architecture, engineering, or operations roles
  • Experience working in customer service or technical service organizations preferred

Required

Knowledge & Skills:

• Strong operational and execution leadership
• Deep technical knowledge across:
  • Networking
  • Server and cloud infrastructureM365 / collaboration platforms
  • Endpoint and device management
  • Working knowledge of ITSM (Incident, Problem, Change)
  • Ability to lead cross-domain architecture discussions
  • Vendor and MSP oversight experience

Preferred

• Experience operating architecture review processes
• Exposure to enterprise architecture frameworks
• Experience in regulated or manufacturing environments

Travel 10% to 15%

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.