Senior Manager, IT Business Relationship Management

Shure; Niles (IL); Hybrid; USD 135,000 - 243,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive benefits package

Associate-first culture

Job summary

Shure is seeking a Senior Manager, IT BRM to lead and mature the IT BRM practice, aligning IT with business priorities, guiding BRMs, and shaping demand, portfolio and value communication across the organization.

Based at our Niles, IL HQ, this hybrid role focuses on governance, metrics and training, while building trusted relationships with senior stakeholders and translating needs into technology roadmaps.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, MIS, Computer Science or related field.
• Minimum of 8 years of experience in IT, BRM, technology consulting, or related business-facing tech roles.
• Minimum of 3 years leading cross-functional initiatives; direct people management preferred but not required.
• Proven experience building trusted relationships with senior stakeholders and translating business needs into technology strategies and roadmaps.
• Experience in a global, matrixed environment with cross-functional exposure.

Responsibilities

• Develops and maintains IT BRM operating model, roles, processes, templates, and governance practices.
• Coordinates IT business partners to ensure consistent BRM practices across areas.
• Leads efforts to identify priorities, clarify problems, and develop multi-year technology roadmaps.
• Improves upfront planning, business case discipline, resource transparency, and cross-functional execution.
• Establishes metrics, reporting, and communication practices to show stakeholder value and roadmap progress.
• Performs other duties as assigned.

Skills

Relationship management

Stakeholder engagement

Roadmapping

Change management

Executive communication

Agile delivery

Cross-functional leadership

Microsoft 365 familiarity

Education

Bachelor's degree in IT/Business/CS/MIS

Tools

Jira

Confluence

Planview

Microsoft 365

Job description

Are you ready to shape how IT partners with the business by strengthening stakeholder relationships?

As the Senior Manager, IT Business Relationship Management (BRM), you’ll be responsible for establishing, leading, and maturing Shure’s overall IT BRM practice, strengthening alignment between IT and business stakeholders. You’ll provide functional direction to BRMs across the IT organization and drive consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you’ll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You’ll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.

This role is hybrid and will be based out of our Niles, IL corporate HQ.

Responsibilities

• Develops, implements, matures and maintains the IT Business Partnership operating model over time, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
• Coordinates and enables IT business partners, ensuring consistent practices for business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
• Leads efforts with business and IT leaders to identify business priorities, clarify business problems before solutions are proposed, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
• Works closely with key stakeholders to improve upfront planning, business case discipline, resource transparency, and cross-functional execution.
• Establishes and maintains metrics, reporting, and communication practices that improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and opportunities for continuous improvement.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
• Minimum of 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
• Minimum of 3 years of experience leading cross-functional initiatives, programs, or operating model improvements; direct people management experience preferred but not required.
• Proven experience building trusted relationships with senior business and IT stakeholders and translating business needs into technology strategies, roadmaps, and actionable plans.
• Demonstrated experience developing and maturing business relationship management including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
• Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
• Experience working in a global, matrixed, cross-functional environment; manufacturing, product development, finance, supply chain, or enterprise applications experience preferred.
• Ability to influence without direct authority and coordinate leaders who have assigned business partner responsibilities while maintaining consistency across the program.
• Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
• Strong analytical and problem-solving abilities with ability to connect business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
• Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
• BRMP, CBRM, PMP, Prosci, Agile, or related certification is a plus.
• Ability to work effectively in a global, cross-functional team environment.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

Who We Are

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment.

PAY TRANSPARENCY

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $134,700 to $242,500, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

WE GOT YOU - Our Benefits

At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.