Senior Manager, Invoice-to-Cash & Working Capital Ops

McKinstry; Seattle (WA); On-site; USD 123,000 - 191,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Paid time off and holidays

Medical, prescription, dental, and vis

Parental leave (up to 16 weeks)

McKinstry University

Parental leave

Job summary

McKinstry in Seattle seeks a Senior Manager, Invoice-to-Cash Operations to lead the Billing, Collections, Cash Application and customer data workstreams. You will define KPIs, improve working capital, and partner with operations and finance to drive scalable processes.

You will manage managers and senior staff, develop succession plans, and oversee ERP implementations and third-party partnerships to optimize cash flow and customer experience.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field required.
• 8+ years of progressive experience in Accounts Receivable, Billing, Collections, Invoice-to-Cash, Accounting Operations, Revenue Accounting or relevant Finance Operations
• 3+ years leading large transactional teams through supervisors, managers, and team leads.
• Experience managing large-scale Invoice-to-Cash operations in complex, multi-entity organizations with AR portfolios exceeding $200M across diverse customers, contract structures, and business models.

Responsibilities

• Own Invoice-to-Cash operations, including billing, collections, cash application, customer payments, AR aging, and related customer data processes.
• Establish priorities, KPIs, service levels, and operating rhythms to drive execution, accountability, and working capital performance.
• Lead resolution of issues impacting cash flow, customer experience, and operational performance.
• Ensure the function can support business growth and operational complexity through timely execution, clear ownership, accountability, and escalation of issues.
• Lead and develop managers/supervisors, team leads, and senior individual contributors responsible for Invoice-to-Cash operations across billing, collections, cash application, and customer master data.
• Establish clear ownership, accountability, performance expectations, and escalation paths to drive execution and team performance.
• Support organizational growth through leadership development, succession planning, and operating model improvements.
• Drive billing, collections, cash application, customer onboarding, and AR aging performance through strong partnership with Line of Business Operations team members and Finance & Accounting teams.
• Own the accuracy, timeliness, and quality review of Invoice-to-Cash cash forecast inputs, ensuring forecasts are reviewed and validated before distribution.
• Improve visibility into customer payment issues, collection risks, and operational barriers impacting cash flow.
• Lead initiatives that improve cash conversion, customer experience, operational efficiency, and overall Invoice-to-Cash performance.
• Lead the operational execution of ERP implementations, system enhancements, and process changes across Invoice-to-Cash, partnering with the Director, Accounting Operations on priorities, design decisions, and business outcomes.
• Manage third-party partners supporting payment processing, collections, lockbox operations, and billing technology services.
• Provide business leadership for ERP implementations, system enhancements, and technology initiatives, ensuring solutions improve operational performance, controls, automation, and scalability.
• Ensure Invoice-to-Cash processes comply with company policies, internal controls, tax requirements, and audit standards.
• Identify risks and process gaps and implement practical solutions that improve compliance, efficiency, and consistency.
• Standardize processes and strengthen accountability across the function.

Skills

Leadership

Communication

Problem-solving

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Accounting/Finance

Tools

ERP systems

Billing platforms

Cash application tools

Job description

McKinstry in Seattle seeks a Senior Manager, Invoice-to-Cash Operations to lead the Billing, Collections, Cash Application and customer data workstreams. You will define KPIs, improve working capital, and partner with operations and finance to drive scalable processes.

You will manage managers and senior staff, develop succession plans, and oversee ERP implementations and third-party partnerships to optimize cash flow and customer experience.