Senior Manager, Internal Communications (Data Center Infrastructure)

Nscale; New York (NY); On-site; USD 140,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Flexible PTO

Parental leave

Retirement plan

Job summary

Nscale is seeking a Senior Manager, Internal Communications to lead communications for our Data Center Infrastructure organization. You will partner with leadership to translate complex data center and construction work into clear narratives for a distributed workforce.

In a hands-on, business-facing role, you will shape messaging for all-hands moments, site milestones and leadership updates, while collaborating with AI Infrastructure and Corporate Communications to align internal and external

Qualifications

• Significant experience in internal communications, ideally within a technology, infrastructure or high-growth business.
• Experience communicating for an organization with physical operations (data centers, energy, construction, manufacturing or telecommunications).
• Experience reaching frontline, field or non-desk-based employees.
• Technical fluency, with the ability to engage credibly with engineering and operations teams and explain complex work to a broad audience.
• Experience partnering with senior business leaders and advising them on communications.
• Exceptional writing and editing skills, with the ability to make complex topics clear, engaging and relevant.
• A practical, hands-on approach: comfortable building the plan and then doing the work yourself.
• Strong project management skills and ability to manage competing priorities at pace.
• Comfort with ambiguity, shifting priorities and a scope that will change as we grow.

Responsibilities

• Partner with leaders across Data Center Infrastructure to understand the organization's strategy, priorities and key milestones.
• Develop a clear, consistent narrative for the organization and its role in Nscale's success.
• Translate complex technical, construction and operational work into clear stories for a broad employee audience.
• Identify the moments worth telling, and plan communications around them.
• Advise Data Center Infrastructure leaders on how they communicate with their organization, including through periods of change.

Skills

Internal communications

Writing skills

Project management

Strategic planning

Job description

Senior Manager, Internal Communications (Data Center Infrastructure)

New York; US

About Nscale

Nscale is the global hyperscaler engineered for AI infrastructure. Through vertically integrated AI solutions and modular, first-principles data center design across Europe, North America, and beyond, Nscale delivers the compute foundation for enterprise AI training, fine-tuning, and inference at scale.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

The Role

We are looking for a Senior Manager, Internal Communications to lead communications for our Data Center Infrastructure organization, the team that designs, builds and operates Nscale's data centers.

Working in close partnership with the Data Center Infrastructure leadership team, you will develop a deep understanding of the organization's priorities, projects and major milestones. You will help leaders communicate clearly with a large, fast-growing and distributed workforce, and help the wider company understand what this organization is delivering.

You will sit within Nscale's internal communications team. Our team is small, senior and deliberately unstructured. You will own specific areas outright, contribute to areas your colleagues own, and support the company's needs as they evolve. The scope below is where we expect you to start, not where we expect you to stay. This is a hands-on, individual contributor role.

What You'll Do

Data Center Infrastructure Narrative

• Partner with leaders across Data Center Infrastructure to understand the organization's strategy, priorities and key milestones
• Develop a clear, consistent narrative for the organization and its role in Nscale's success
• Translate complex technical, construction and operational work into clear stories for a broad employee audience
• Identify the moments worth telling, and plan communications around them

Organization Communications

• Advise Data Center Infrastructure leaders on how they communicate with their organization, including through periods of change
• Develop communications that reach the organization's full workforce, including site-based and non-desk employees
• Support organization-wide moments such as all-hands meetings, site milestones and leadership updates
• Handle sensitive and high-stakes communications with sound judgment and discretion
• Share the progress of Data Center Infrastructure with the wider company through Nscale's channels and company programming
• Collaborate with adjacent teams, including AI Infrastructure, so that related milestones are communicated in a coordinated way
• Partner with Corporate Communications so that internal and external messaging on data center projects stays aligned

Measurement & Insight

• Track the impact of communications and use what you learn to improve
• Share insight from employees across the organization with business leaders

What We're Looking For

• Significant experience in internal or employee communications, ideally within a technology, infrastructure or high-growth business
• Experience communicating for an organization with physical operations, such as data centers, energy, construction, manufacturing or telecommunications
• Experience reaching frontline, field or non-desk-based employees
• Technical fluency, with the ability to engage credibly with engineering and operations teams and explain complex work to a broad audience
• Experience partnering with senior business leaders and advising them on communications
• Exceptional writing and editing skills, with the ability to make complex topics clear, engaging and relevant
• A practical, hands-on approach: comfortable building the plan and then doing the work yourself
• Strong project management skills and the ability to manage competing priorities at pace
• Comfort with ambiguity, shifting priorities and a scope that will change as we grow

Nice to have: experience in data centers, cloud or AI infrastructure; experience communicating across multiple countries and time zones.

Our Commitment

At Nscale, we are committed to fostering an inclusive, diverse and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Salary Range

$140,000 - $240,000 USD

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