Senior Manager, Internal Communications

Pomelo Care; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

HSA options

FSA

Equity grant participation

401(k) program

Vacation policy

Parental leave

Fully remote within the US

Job summary

Pomelo Care is the leading virtual medical practice for women and children, delivering proactive, 24/7 clinical care with technology to reach patients earlier and tailor care across the journey.

As Senior Manager, Internal Communications, you will ensure strategy and updates land clearly with frontline teams and support company-wide communications, reporting to the VP, People; location: anywhere in the continental US.

Qualifications

• 5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment.
• Clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak.
• Editorial backbone, with the confidence to challenge senior leaders and flag when a message is buried or unclear.
• Deep empathy; understanding how to write for a diverse audience in a fast-paced professional setting.
• Systems-thinker; able to extrapolate from a concrete task to a template, framework and philosophy.
• Organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail.

Responsibilities

• Own all-company content strategy and speaker prep for forums (All Hands, OKR updates, offsites).
• Partner with executive leadership and external PR to align internal and external messaging.
• Establish a framework to tailor communication plans based on scale, complexity, and sensitivity of change.
• Act as communications air traffic controller to ensure visibility into rolling updates and sequencing.
• Manage a comprehensive communications calendar and create resources to empower clear, brand-aligned communication.
• Create resources to empower employees to communicate in a way that aligns with Pomelo’s brand voice and expectations
• Embed with the clinical team to plan communications early in initiatives and maintain cognitive load balance for staff
• Draft messaging for key communications and provide feedback on rhythms and gaps to improve the clinical team's experience

Skills

Internal communications

Strategic operations

Executive communications

Healthcare audience

Calendar management

Stakeholder management

Calendar management

Multichannel rollout

Job description

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role:

As the Senior Manager, Internal Communications, you'll make sure strategy, organizational updates, and operational changes land clearly with the people who need them. This role is built around two responsibilities: making sure clinical and operational updates are communicated clearly to frontline teams, and supporting the recurring communications that keep the broader company informed and aligned.

This role reports to the VP, People and can be based anywhere in the continental US.

What you'll do:

• All-Company Communication
  • Own the content strategy, agenda, and speaker prep for all-company forums, including our biweekly org-wide All Hands, quarterly OKR updates, annual company offsites, and other ad hoc forums; ensure content is clear, digestible and impactful
  • Partner with executive leadership, as well as external PR, to support any meaningful company-wide change management needs, ensuring alignment between internal and external messaging
  • Establish a framework to define an appropriate level of communication plan or intervention based on factors such as scale, complexity and sensitivity of the change
  • Act as our company communications air traffic controller; plug in across the organization to ensure visibility into what is rolling out, facilitating thoughtful sequencing and critically solving any problems identified
  • Manage a comprehensive communications calendar to sequence updates deliberately
  • Create resources to empower all individuals across the company to communicate in an impactful, clear way that aligns with our brand voice and expectation
• All-Clinical Communication
  • Embed fully with the clinical team. Deeply understand them as an audience, their experiences, strategic roadmap, historical challenges, goals, etc.
  • Partner with clinical leaders and their operational dyads early in initiative planning, so communication is built into the rollout from the start; identify opportunities to improve the sequencing of initiatives and related communication to maintain a manageable cognitive load for teams
  • Manage the clinical communications calendar and develop guidelines to ensure that messages are sent to the most appropriate audience through the most impactful channel, so messaging is accessible and clear for all staff
  • Act as the editorial thought partner to our clinical and operational leaders, challenging framing, ideating on message tone, content, forum, etc., and facilitating an effective communications development process across multiple stakeholders
  • For any key communications, take the pen on drafting the messaging, pulling from ongoing context gathered through participation in key clinical forums
  • Provide reflection and feedback on existing rhythms, identifying gaps, opportunities to gather feedback, and improve the overall experience of communications for the clinical team

Who you are:

• 5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment
• Clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak
• Editorial backbone, with the confidence to challenge senior leaders and flag when a message is buried or unclear
• Deep empathy; demonstrated understanding of how to write for a diverse audience in a fast-paced professional setting
• Systems-thinker; able to extrapolate from a concrete task to a template, framework and philosophy
• Organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

Compensation:

The expected base salary range offered for this role is $140,000-$160,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

As set forth in Pomelo Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury