Senior Manager, Internal Communications

H&R Block; Missouri; On-site; USD 91,000 - 146,000; Full time

Benefits offered by this job

Medical coverage

401(k) Retirement Savings Plan

Employee Assistance Program

Fitness center programs

Associate discount program

Travel Insurance

Tax Prep benefit

Job summary

H&R Block is seeking a Senior Manager of Internal Communications to partner with leadership and drive enterprise-wide strategies. You will translate complex initiatives into clear narratives and manage execution across channels, audiences, and key moments that matter, from messaging alignment to executive content creation and event planning.

The role emphasizes collaboration, strategic thinking, and strong writing, with a focus on coordinating cross-functional stakeholders and delivering

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5+ years minimum related work experience.
• Experience in internal or corporate communications in a large, matrixed organization.
• Strong writing skills with demonstrated ability to develop executive-level content and leadership narratives.
• Background in communications planning, editorial strategy, and multi-channel content management.
• Experience supporting or leading internal event planning and executive production.
• High comfort with ambiguity, competing priorities, and fast-moving environments.
• Collaborative and service-oriented, with excellent stakeholder management skills.

Responsibilities

• Partner with the Director of Internal Communications to develop and execute communication strategies aligned to enterprise priorities, ensuring consistent coordination with cross-functional stakeholders and alignment on messaging across initiatives
• Support the creation and maintenance of comprehensive communications plans, contributing to message development and ensuring narrative consistency across leadership communications and company-wide efforts
• Lead end-to-end planning and execution of internal events and high-impact associate experiences in partnership with the events partner of record, including all-company meetings, Company Connects, town halls, leadership forums, and celebratory events
• Align stakeholders throughout the event planning process, draft and refine executive narratives, provide creative direction for senior-level content, and ensure each experience reflects the company’s voice and strategic priorities
• Assist in developing and tracking executive editorial content plans while occasionally creating content to support senior-level communications efforts
• Collaborate with editorial teams to ensure content is appropriately segmented and relevant for diverse audiences, delivering the right messages to the right audiences at the right time

Skills

Writing

Editorial strategy

Multi-channel content

Stakeholder management

Communication planning

Education

Bachelor’s degree

Job description

About The Role

The Senior Manager, Internal Communications serves as a strategic partner to the Director of Internal Communications, helping drive enterprise-wide communication strategies that build alignment, strengthen engagement, and support business outcomes. This role requires a high-level thinker and writer with strong organizational instincts who can seamlessly connect long-range communications planning with day-to-day execution. The ideal candidate brings both creative and analytical strengths, translating complex business initiatives into clear, compelling narratives while ensuring precise execution across channels, stakeholders, and key moments that matter most.

Day to day, you’ll...

• Partner with the Director of Internal Communications to develop and execute communication strategies aligned to enterprise priorities, ensuring consistent coordination with cross‑functional stakeholders and alignment on messaging across initiatives
• Support the creation and maintenance of comprehensive communications plans, contributing to message development and ensuring narrative consistency across leadership communications and company‑wide efforts
• Lead end‑to‑end planning and execution of internal events and high‑impact associate experiences in partnership with the events partner of record, including all‑company meetings, Company Connects, town halls, leadership forums, and celebratory events
• Align stakeholders throughout the event planning process, draft and refine executive narratives, provide creative direction for senior‑level content, and ensure each experience reflects the company’s voice and strategic priorities
• Assist in developing and tracking executive editorial content plans while occasionally creating content to support senior‑level communications efforts
• Collaborate with editorial teams to ensure content is appropriately segmented and relevant for diverse audiences, delivering the right messages to the right audiences at the right time

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 5+ years minimum related work experience
• Experience in internal or corporate communications in a large, matrixed organization
• Strong writing skills with demonstrated ability to develop executive‑level content and leadership narratives
• Background in communications planning, editorial strategy, and multi‑channel content management
• Experience supporting or leading internal event planning and executive production
• High comfort with ambiguity, competing priorities, and fast‑moving environments
• Collaborative and service‑oriented, with excellent stakeholder management skills

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well‑being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job‑related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short‑term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

• $91,000.00 - $145,600.00/Yr.

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• They can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program.
• They are automatically enrolled in Business Travel Accident Insurance.
• They receive Associate Tax Prep benefit.