Director, EPMO

H&R Block; Missouri; On-site; USD 120,000 - 160,000; Full time

Job summary

H&R Block is seeking a Program Director to drive execution rigor, transparency, and alignment for enterprise priorities. You will partner with executives, owners, and cross-functional leaders to translate strategy into integrated plans, manage delivery, and provide leadership with visibility into progress, risks, and outcomes.

Joining the EPMO at a pivotal growth stage, you will shape governance, operating rhythms, portfolio visibility, and reporting practices to enable delivery of strategic

Qualifications

• 10+ years of program, transformation, business operations, or enterprise execution experience, including leadership of large cross-functional initiatives
• Proven track record leading large, complex cross-functional initiatives and measurable business outcomes
• Experience influencing senior leaders and driving alignment without direct authority
• Strong business acumen, analytical problem-solving, and executive communication skills
• Demonstrated success translating strategy into execution and measurable outcomes
• Proficiency with program management, reporting, and collaboration tools
• Bachelor's degree or equivalent experience required; advanced degree or program management certification preferred
• Operates with a strong sense of ownership, accountability, and bias for action
• Balances strategic thinking with hands-on execution
• Builds strong partnerships across functions and leadership teams

Responsibilities

• Drive Enterprise Execution Visibility and Alignment
• Drive coordination to develop and maintain visibility into Enterprise Operating Plan initiatives, including progress, risks, dependencies, delivery confidence, and expected business outcomes
• Partner with business owners to align execution activities to targeted business outcomes and success measures
• Identify cross-functional dependencies, execution gaps, and risks, and help drive resolution of issues impacting enterprise priorities
• Drive Strategic Program Execution
• Lead execution of complex, cross-functional strategic programs from planning through delivery
• Translate business priorities into integrated plans, milestones, dependencies, operating commitments, and measurable outcomes
• Coordinate execution across workstreams and functional teams to ensure alignment and delivery
• Identify and proactively manage risks, issues, dependencies, and execution blockers
• Track progress against key milestones, KPIs, and value realization objectives
• Promote outcome-based execution and continuous improvement across programs
• Establish Governance and Delivery Discipline
• Drive program governance, reporting, and operating cadences that provide transparency, accountability, and timely decision-making
• Provide transparent visibility into program health, milestones, risks, dependencies, and delivery confidence
• Facilitate program reviews, executive steering committees, and decision-making forums
• Promote consistency in execution practices, reporting, and accountability across programs
• Help build and evolve EPMO capabilities, processes, governance frameworks, operating cadences, and tools that support execution excellence across the enterprise

Skills

Leadership

Strategic thinking

Executive communication

Cross-functional collaboration

Ownership & accountability

Education

Bachelor's degree or equivalent

Advanced degree or program management certification preferred

Tools

Program management tools

Job description

The Program Director, Enterprise Program Management Office is responsible for driving execution rigor, transparency, and alignment for H&R Block's critical strategic programs and enterprise priorities.

Reporting to the VP, EPMO, this role partners with business owners, executive sponsors, and cross-functional leaders to translate strategic priorities into integrated execution plans, drive disciplined program delivery, and ensure leadership has clear visibility into progress, risks, dependencies, and business outcomes.

The Program Director serves as a strategic execution partner helping the organization reduce execution friction, improve coordination, accelerate decision-making, and deliver measurable business results. This role joins the EPMO during a pivotal stage of growth and partners closely with the VP, EPMO to help establish and mature the enterprise program management function, shaping governance, operating rhythms, portfolio visibility, execution standards, and reporting practices that enable successful delivery of H&R Block's strategic priorities.

Key Responsibilities

Drive Enterprise Execution Visibility and Alignment

• Drive coordination to develop and maintain visibility into Enterprise Operating Plan initiatives, including progress, risks, dependencies, delivery confidence, and expected business outcomes.
• Partner with business owners to align execution activities to targeted business outcomes and success measures.
• Identify cross-functional dependencies, execution gaps, and risks, and help drive resolution of issues impacting enterprise priorities.

Drive Strategic Program Execution

• Lead execution of complex, cross-functional strategic programs from planning through delivery.
• Translate business priorities into integrated plans, milestones, dependencies, operating commitments, and measurable outcomes.
• Coordinate execution across workstreams and functional teams to ensure alignment and delivery.
• Identify and proactively manage risks, issues, dependencies, and execution blockers.
• Track progress against key milestones, KPIs, and value realization objectives.
• Promote outcome-based execution and continuous improvement across programs.

Establish Governance and Delivery Discipline

• Drive program governance, reporting, and operating cadences that provide transparency, accountability, and timely decision-making.
• Provide transparent visibility into program health, milestones, risks, dependencies, and delivery confidence.
• Facilitate program reviews, executive steering committees, and decision-making forums.
• Promote consistency in execution practices, reporting, and accountability across programs.
• Help build and evolve EPMO capabilities, processes, governance frameworks, operating cadences, and tools that support execution excellence across the enterprise.

Required Qualifications

• 10+ years of program, transformation, business operations, or enterprise execution experience, including leadership of large cross-functional initiatives
• Proven track record leading large, complex cross-functional initiatives and measurable business outcomes
• Experience influencing senior leaders and driving alignment without direct authority
• Strong business acumen, analytical problem-solving, and executive communication skills
• Demonstrated success translating strategy into execution and measurable outcomes
• Proficiency with program management, reporting, and collaboration tools
• Bachelor's degree or equivalent experience required; advanced degree or program management certification preferred
• Operates with a strong sense of ownership, accountability, and bias for action
• Brings clarity, structure, and discipline to complex problems
• Balances strategic thinking with hands-on execution
• Builds strong partnerships across functions and leadership teams
• Anticipates risks, dependencies, and execution gaps before they impact results
• Maintains focus on business outcomes and value realization

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.