Internal Communications Manager - Channels and Operational Field Communications

H&R Block; Missouri; On-site; USD 82,000 - 122,000; Full time

Job summary

H&R Block is seeking a communications professional at the intersection of strategy and channel operations to lead field support communications and the platforms, tools, and infrastructure that enable two-way engagement across the organization.

The role ensures messages reach the right audiences while optimizing digital channels and engagement tools, balancing strategic and operational work and serving as the in-house expert on intranet management and audience targeting.

Qualifications

• Bachelor’s degree or equivalent in related field or experience.
• 5 years minimum related work experience.
• Strong background in technical and operational writing.
• High level of critical thinking and problem-solving; ability to connect the dots.
• Experience managing intake, workflow, and approval processes for communications.

Responsibilities

• Develop and execute communications for field audiences, translating updates into clear, timely messaging aligned to business priorities.
• Partner with leaders to manage communications intake, planning, content development, audience targeting, distribution, and follow-through.
• Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing to reduce overlap.
• Serve as liaison for intranet platform operations, partnering with IT to support enhancements and optimize user experience.
• Own governance and administration of intranet engagement tools, including feedback channels and moderation of news comments.
• Partner with events teams to support company-wide broadcasts and manage communications during outages or continuity events.
• Lead audience segmentation strategy and execution to ensure messages reach the right audiences.
• Monitor and analyze channel performance, site traffic, and engagement to improve communication effectiveness.
• Manage content governance, records retention, and archiving while coordinating stakeholder notifications.
• Support and enable a network of 250+ intranet content contributors with training and guidance.

Skills

Field communications

Intranet management

Audience segmentation

Technical writing

Project coordination

Education

Bachelor’s degree

Tools

SharePoint

Job description

About The Role

This position sits at the intersection of communications strategy and channel operations, leading both field support communications and the platforms, tools, and infrastructure that enable effective two-way engagement across the organization. The role is responsible for ensuring the right messages reach the right audiences while optimizing and managing the digital channels, systems, and engagement tools that support internal communications. Success in this position comes from balancing high-quality, field-focused communications with the operational excellence required to deliver them at scale. The ideal candidate moves seamlessly between strategic and operational work, partnering with communications leaders to plan and execute field communications while serving as the in-house expert on intranet management, audience segmentation, engagement tools, and the systems that power organizational communication. Strong organizational skills, platform expertise, and a genuine service-oriented mindset are essential.

About The Role

This position sits at the intersection of communications strategy and channel operations, leading both field support communications and the platforms, tools, and infrastructure that enable effective two-way engagement across the organization. The role is responsible for ensuring the right messages reach the right audiences while optimizing and managing the digital channels, systems, and engagement tools that support internal communications. Success in this position comes from balancing high-quality, field-focused communications with the operational excellence required to deliver them at scale. The ideal candidate moves seamlessly between strategic and operational work, partnering with communications leaders to plan and execute field communications while serving as the in-house expert on intranet management, audience segmentation, engagement tools, and the systems that power organizational communication. Strong organizational skills, platform expertise, and a genuine service-oriented mindset are essential. Day to day, you’ll...

Responsibilities

• Develop and execute communications for field audiences, translating complex business updates into clear, timely, and actionable messaging aligned to business priorities
• Partner with business leaders and subject matter experts to manage communications intake, planning, content development, audience targeting, distribution, and follow-through
• Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing to improve visibility and reduce overlap
• Serve as a primary liaison for intranet platform operations, partnering with IT and cross-functional teams to support enhancements, troubleshoot issues, and optimize user experience
• Own governance and administration of intranet engagement tools, including qualitative feedback channels, news comment moderation, and two-way employee engagement capabilities
• Partner with internal events teams to support company-wide broadcasts, testing streaming technology and managing communications during system outages or other business continuity events
• Lead audience segmentation strategy and execution, ensuring communications reach the right audiences through accurate targeting and distribution practices
• Monitor and analyze channel performance, site traffic, news engagement, and search behavior to identify insights and improve communication effectiveness
• Manage communications content governance, records retention, and archiving processes while coordinating stakeholder notifications and next steps
• Support and enable a network of 250+ intranet content contributors by providing training, guidance, governance, and ongoing support to strengthen communication capabilities across the organization

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 5 years minimum related work experience
• Strong background in technical and operational writing
• High level of critical thinking and problem-solving skills; ability to "connect the dots" to understand processes that must be communicated to field audiences
• Experience managing intake, workflow, and approval processes for communications

Preferred Qualifications

• Experience supporting field-facing or operational audiences in a large, matrixed organization
• Background in communications planning, editorial calendar management, and message development
• Familiarity with intranet platforms, digital workplace tools, or communications technology (SharePoint experience a plus)
• Ability to streamline processes and build documentation that supports team consistency and scalability
• Strong judgment in prioritizing work, managing ambiguity, and knowing when to escalation
• Experience supporting senior communications leaders or working in a high-volume communications environment

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$81,600.00 - $122,400.00/Yr.