Senior Manager - Inside Sales (Electrical Construction)

WESCO; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

WESCO is seeking a Senior Inside Sales Manager in Austin, Texas, responsible for leading the Inside Sales Managers and coordinating with Customer Service Managers to drive strategic sales initiatives. The role entails achieving branch sales and margin goals, improving customer satisfaction through KPIs, and serving as a coach to inside sales staff.

The ideal candidate will possess significant experience in inside sales management, strong leadership skills, and the ability to foster effective internal relationships. A Bachelor’s degree is preferred, alongside extensive knowledge of the distribution industry.

Qualifications

• 4 years of previous inside sales management experience required.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills.
• Knowledge of marketing strategy and sales techniques.
• Knowledge of customer needs assessment and satisfaction evaluation.
• Ability to function effectively in a cross-functional environment.

Responsibilities

• Lead ISMs and partner with CSMs to achieve sales goals.
• Drive and improve Inside Sales KPIs for customer satisfaction.
• Plan headcount investment and needed training.
• Serve as coach and mentor to inside sales leadership.
• Work closely with Sales Directors to execute corporate initiatives.

Education

High School Degree or Equivalent

Bachelor’s Degree

Job description

The Senior Inside Sales Manager is responsible for leading Inside Sales Managers (ISMs) and/or partnering with Customer Service Managers (CSMs) to provide strategic direction and drive accountability across the Inside Sales staff. The Senior Inside Sales Manager will work collectively with branch leadership to drive standardization and identify training opportunities. This position will partner with the Inside Sales Manager to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).

Responsibilities

• Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 4 years required of previous inside sales management.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
• Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources.
• Ability to establish and maintain cooperative working relationships.
• Ability to function effectively in cross-functional work environment.
• Strong written and verbal communication skills.
• Strong analytical, math, and persuasion skills.
• Strong understanding of customer and market dynamics and requirements.
• Strong background and track record in managing creative sales initiatives.
• 4 years inside sales management with preferred experience in distribution industry.
• 6 years of creating new or significantly advancing sales channels is preferred.
• Knowledge of wholesale distribution products and markets is preferred.
• Ability to travel 25% - 50%

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Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.