Senior Manager, Implementation (Remote - US)

Octave; Houston (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Octave is seeking a Senior Manager, Implementation to lead teams responsible for client installations and onboarding across services. The role emphasizes strategic leadership, cross-functional collaboration, and ensuring successful delivery of implementation projects for customers in the US.

The position requires extensive experience in implementation leadership, a customer-first mindset, and strong communication skills to align with sales, consulting, and PM teams.

Qualifications

• 10+ years of experience in implementation leadership or related
• 2+ years of implementation leadership experience
• Extensive onboarding and/or customer-facing project management experience
• Customer focus with strong service delivery mindset
• Ability to self-manage and motivate others
• Excellent interpersonal skills and team collaboration
• Strong reporting and communication abilities
• Attention to detail and accuracy
• Ability to lead a team delivering results
• ITIL, HDI, or other service management certs are a plus
• Understanding of Octave applications is a plus

Responsibilities

• Manage teams responsible for setup and installation of technical systems or processes for clients
• Lead policy development for client installations including access management and data transfer
• Interface with consulting, sales, and PM to align demand for implementation services
• Provide client feedback to product and services teams for improvement
• Oversee scopes of work and change orders for implementations
• Ensure utilization, budgeting, and collaboration with sales to deliver value and career development

Skills

Strategic leadership

Implementation project management

Customer focus

Team motivation

Communication

Detail oriented

Reporting

Interpersonal skills

Cross-functional collaboration

Service management (ITIL/HDI)

Understanding Octave applications

Job description

Responsibilities

• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
• Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
• Provides client insight and feedback to product development and professional services teams for product and services improvement.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the services function.
• Responsible for a group of consultants associated with a group of products or services.
• Accountable for content associated with scopes of work (SOWs) and change orders for implementations.
• Responsible for utilization, resourcing projects, annual budgets, effective collaboration with sales, understanding value propositions, being conversant in business and technical aspects of the solution, supporting pre-sales, estimating, customer satisfaction, and career development of direct employees.

Responsibilities

This position requires individuals to manage teams of employees responsible for the setup and installation of technical systems, applications, or process designs for a clientâs purchased or outsourced technology and business process solutions. The right individual will be key leader leveraging Octave strategies to optimize processes, standardize onboardings across customer segmentationsâwith the intention of decreasing time to value for our customers.

• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
• Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
• Provides client insight and feedback to product development and professional services teams for product and services improvement.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the services function.
• Responsible for a group of consultants associated with a group of products or services.
• Accountable for content associated with scopes of work (SOWs) and change orders for implementations.
• Responsible for utilization, resourcing projects, annual budgets, effective collaboration with sales, understanding value propositions, being conversant in business and technical aspects of the solution, supporting pre-sales, estimating, customer satisfaction, and career development of direct employees.

Education / Qualifications

• 10+ years of experience
• 2+ years of implementation leadership experience
• Extensive demonstrable experience with onboarding and/or customer-facing project management in a service provider organization.
• Customer focused with desire for excellent service delivery
• Ability to self-manage and motivate others
• Excellent interpersonal skills.
• Ability to report accurately and succinctly
• An eye for detail and accuracy
• Ability to fit in to a team and motivate others to deliver results
• ITIL, HDI, or other service management certifications a plus
• An understanding of Octave applications a plus

Remote

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Senior Manager, Implementation (Remote - US)

Job Location (Short): Houston, Texas-USA | Madison, Alabama-USA

Workplace Type: Remote

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.