Senior Manager HR Technology

Regeneron Pharmaceuticals, Inc.; Village of Sleepy Hollow (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Regeneron Pharmaceuticals, Inc. is seeking a Senior Manager, HR Technology to lead the HRSD functional area for HR Service Delivery on ServiceNow.

You will guide discovery, requirements, design, and backlog prioritization, partnering with HR operations and technology leaders to improve the employee experience. You will oversee testing, release readiness, adoption, and continuous improvement while ensuring governance and data security across global HR processes.

Qualifications

• Bachelor's or Master's degree in a related field with 8+ years HR/HRSD experience.
• Proven ability to manage multiple projects on time with high stakeholder satisfaction.
• Hands-on experience with enterprise HR service delivery platforms (ServiceNow preferred).
• Strong data analytics and ability to translate complex needs into requirements.

Responsibilities

• Partner with HR Operations & Solutions, COE, and Technology leaders to understand priorities and translate into a multi-year HRSD roadmap and backlog.
• Lead HRSD functional areas: case management, knowledge management, employee portal, and Employee Relations processes.
• Oversee discovery, design, requirements, and functional design ensuring clear, testable requirements.
• Support secure, well-governed ER workflows protecting sensitive information.
• Establish and improve HR service models, case categories, assignment/escalation paths, and SLAs using feedback to improve resolution quality.
• Represent BA capabilities across lifecycles and drive adoption of innovative tools across locations.

Skills

HR Systems

ServiceNow

Business Analysis

Roadmapping

Stakeholder Management

Testing

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Job description

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. As a member of our HR Technology team, you will play a key role in shaping and supporting a world class digital employee experience for our people. We are seeking a Senior Manager, HR Technology to serve as the HR Technology functional lead for HR Service Delivery (HRSD), currently delivered on ServiceNow. In this role, you will lead business analysis, requirements definition, roadmap and backlog prioritization, testing, release readiness, adoption, and continuous improvement while partnering with Technology Product Managers and technical teams on solution design and delivery. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

When & where:

• Location: Sleepy Hollow, New York, United States

Discover your role:

• Partner with HR Operations & Solutions, COE, and Technology leaders to understand strategic priorities, service challenges, and user needs, translating these into a multi-year HRSD roadmap and prioritized product backlog
• Serve as the HR functional lead for HR Case Management, Knowledge Management, the employee portal experience, and Employee Relations processes. Understand business needs, share leading practices, and identify opportunities to simplify and standardize processes and improve the employee experience.
• Lead discovery, process design, requirements definition, and functional design, ensuring business requirements are clear, testable, and understood by Technology Product Managers and delivery teams before solution design and build
• Partner with Employee Relations, Legal, Privacy, Security, and Technology partners to support secure, well-governed ER case workflows, ensuring requirements appropriately protect sensitive and confidential information
• Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations, using case trends and user feedback to reduce avoidable demand and improve resolution quality
• Apply sophisticated business analyst capabilities throughout project lifecycles to drive successful business outcomes, and identify and implement innovative tools to extend the use of existing capabilities into new locations or functional areas
• Oversee user acceptance testing and end-user support for in-scope HRSD capabilities, partnering with COE resources on change/communications/training materials and managing escalations to Technology partners
• Establish and maintain strong relationships with stakeholders globally and locally, overseeing demands end to end from idea to operational delivery and staying abreast of industry trends to inform roadmap planning

This role requires:

• Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes/technology in a global environment, equivalent related professional experience may be considered
• Proven ability to manage multiple projects delivered on time with high customer and team satisfaction
• Extensive hands-on experience with enterprise HR service delivery platforms (ServiceNow preferred), translating business demands into high-quality requirements
• Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions
• Effective, empathetic communicator with credibility who engages partners, drives collaboration, and aligns diverse leaders in a unified direction; comfortable working with ambiguity

Does this sound like you? We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/ . For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Team: Industrial Operations & Product Supply

Senior IT Technology Specialist

• Team: Industrial Operations & Product Supply
• Location: Troy, United States of America

What people ask before they join

We take hiring seriously — because finding the right person for our mission matters as much to us as finding the right company matters to you. Our process is thorough by design: we want every new hire to feel confident they've found a place where their work truly matters, and we want to be just as confident we've found someone who'll thrive here. It's a two-way conversation, not a one-way interview.

Curious what that looks like step by step? Check out How We Hire .

Part of the team

Where You'll Make an Impact

Here, you’ll collaborate with teams across regions to help move our mission forward.

We invest in your health and stability so you can focus on making meaningful impact. Below is a highlight of benefit programs that may be available to you, depending on your country of employment, role, etc.

Medical, dental and vision insurance

Life insurance and disability coverage

Global wellness support & benefits access

Paid time off, personal/flexibility hours and holiday leave

Our hiring process

From application to your first day — here's how it works.

1. EXPLORE

Browse open roles at careers.regeneron.com, filtered by department, location or category. You can also create a job alert or join our Talent Community to get matched with new openings as they post.

3. CONNECT

We review your application and if your experience is a match, we'll reach out to start the conversation. Some roles include a seminar or technical exercise — we'll always tell you in advance.

4. DECISION

After interviews and careful consideration by the hiring team, we'll follow up either way. If you're selected, we'll walk you through the offer — compensation, benefits, and start date.

5. WELCOME

Once you accept, we'll help you prepare for day one - from paperwork and office details to relocation when applicable. You'll have the support you need to start strong.

Stay connected

Be part of what’s next in science

Hear about new opportunities and stories across our teams.