Senior Manager, HR Shared Services

MRA-The Management Association; Milwaukee (WI); On-site; USD 120,000 - 150,000; Full time

Job summary

Komatsu is seeking a Senior Manager, HR Shared Services in Milwaukee, WI to lead centralized HR operations across the employee lifecycle. You will drive standardization, service delivery, and scalable HR solutions with cross-functional partners.

The role requires a strong background in HR operations, leadership, and compliance with U.S. employment laws. You will manage SLAs, data integrity, and HR technology initiatives to support business growth.

Qualifications

• Bachelor's degree in HR, business, or related field.
• Minimum 7 years HR experience with 3+ years in HR Operations/Shared Services.
• Experience building centralized HR service delivery functions.
• Knowledge of U.S. employment laws (FMLA/ADA) and HR compliance.
• Experience with HRIS platforms and HR technology implementations.

Responsibilities

• Lead and develop a high-performing HR Shared Services team.
• Oversee employee lifecycle processes from onboarding to offboarding.
• Ensure accurate, timely, and compliant HR transactions and strong employee experience.
• Set and monitor SLAs and KPIs; drive continuous process improvements.
• Collaborate with HRIS, IT, Finance, and Legal to optimize HR systems.
• Ensure compliance with federal, state, and local employment laws.
• Develop SOPs, document processes, and maintain audit controls.
• Oversee benefits open enrollment and vendor coordination.
• Lead cross-functional HR initiatives, including M&A integrations.

Skills

HR Leadership

HR Operations

Process Improvement

Data Analysis

Stakeholder Mgmt

Project Management

Communication

Education

Bachelor's degree

Tools

ServiceNow HRSD

Salesforce

HRIS

Job description

Senior Manager, HR Shared Services

Komatsu (An MRA Member) – Milwaukee, WI Onsite

Job Overview

The Senior Manager, HR Shared Services is responsible for leading the delivery of centralized HR operations that support employees throughout the entire employee lifecycle. This role oversees key HR operations functions including employee lifecycle administration (onboarding through offboarding), HRIS data integrity, HR compliance, and process optimization. Working closely with HR Centers of Excellence, HR Business Partners, IT, Finance, and Legal, this leader drives operational excellence, standardization, and scalable HR solutions that support business growth.

Key Job Responsibilities

• Lead, coach, and develop a high-performing HR Shared Services team.
• Oversee employee lifecycle processes, including onboarding, offboarding, job changes, leave administration, and employment verifications.
• Ensure accurate, timely, and compliant HR transactions while delivering an outstanding employee experience.
• Establish, monitor, and improve service level agreements (SLAs) and key performance indicators (KPIs).
• Analyze operational metrics to identify trends and drive continuous process improvements.
• Partner with HRIS to optimize systems, improve data integrity, and expand employee self-service capabilities.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Develop and maintain standard operating procedures, process documentation, and audit controls.
• Administer leave of absence programs, including FMLA, ADA accommodations, and disability programs.
• Manage annual benefits open enrollment, vendor coordination, employee communications, and regulatory compliance.
• Serve as the primary escalation point for complex employee benefits inquiries.
• Lead or support cross-functional HR initiatives, including technology implementations, process redesign, organizational changes, and M&A integration activities.

Qualifications / Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• Minimum of 7 years of progressive HR experience, including at least 3 years leading an HR Operations, HR Shared Services, or HR team.
• Experience building or managing centralized HR service delivery functions.
• Strong knowledge of HR operations, employee lifecycle processes, and U.S. employment laws, including FMLA, ADA, and related regulations.
• Experience working with HRIS platforms and leveraging technology to improve efficiency and service delivery.
• Demonstrated leadership, coaching, and team development skills.
• Strong analytical, organizational, and problem‑solving abilities.
• Excellent communication and relationship‑building skills with the ability to influence across all levels of the organization.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to travel domestically up to 10%.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
• Experience in a global manufacturing or industrial environment preferred.
• Experience with HR service management platforms (such as ServiceNow HR Service Delivery or Salesforce) preferred.
• Experience supporting HR technology implementations, process automation, or M&A integration preferred.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.