Senior Manager, Global Tracking

Material; Los Angeles (CA); Hybrid; USD 74,000 - 85,000; Full time

Job summary

Material is a global strategy partner helping brands design and deliver rewarding customer experiences. The Senior Manager, Global Tracking will lead client relationships, manage projects, and mentor a team while partnering with Fortune 500 clients and department leaders.

You will grow your team, drive large-scale tracking engagements, and translate complex data into compelling stories, leveraging collaboration across programming, design, data collection, marketing, and data science teams.

Qualifications

• Bachelor’s or Master’s in social sciences, business, economics, or related field.
• Experience with tracking methodologies preferred.
• Willing to coordinate and lead daily team activities.
• Able to supervise direct reports and manage schedules.

Responsibilities

• Act as a thought partner to clients, educating them about the process and building trust.
• Lead project activities and achieve strong financial results.
• Manage data collection, processing, analysis, and reporting; translate findings into stories.
• Drive long-term tracking engagements as main client contact with internal stakeholders.
• Mentor team members and support development of direct reports.

Skills

Client management

Leadership

Project management

Data analysis

Market research

Team mentoring

Strategic thinking

Education

Bachelor's or Master's in social sciences/business/economics

Tools

SPSS

Tracking methodologies

Job description

This role is to be based near one of our offices in Los Angeles, New York City, or Austin. (Hybrid)

About Us

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world's most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

About The Senior Manager, Global Tracking Role

As a Senior Manager, Global Tracking, you will have a passion for client management and a desire to lead. As a mid-level leader, you'll wear many hats- you'll conduct research, manage projects, and mentor your team- while working closely with Fortune 500 clients and in partnership with department leaders.

We believe you're only as strong as your team, and we're looking for a new team member who is energized by growing, developing, and inspiring others! Here you will set your sights on personal and group development- whether that means growing your team, becoming a director, or running your own pod. Your success is our success.

As a Senior Manager, Global Tracking, you will

• Act as a thought partner to our clients, educating them about every step of the process, while developing trust and building lasting relationships.
• Advise direct reports and share responsibility for their growth and development.
• Lead project activities while achieving excellent financial results.
• Help lead long-term, large scale tracking engagements serving as the main point of contact for clients and internal stakeholders
• Manage data collection, processing, tabulation, analysis, and reporting, and use your findings to translate complexity into compelling stories.
• Strategize at a high level alongside other Material business leaders.
• Influence and advise business decisions and learn and adapt to groundbreaking technologies that drive efficiency.
• Work with the programming, design, data collection, marketing, and data science teams. With an abundance of internal resources, you'll have the support you need to focus on your areas of expertise

About You

• You have a bachelor's degree and 4-7 years of professional experience in a related field
• Willing to coordinate and lead daily team activities
• Able to provide immediate supervision to direct reports which includes assigning tasks, checking work and maintaining schedules
• Willing to spend a portion of your time performing the work of those you supervise
• You want to grow your career as a manager- maybe you've managed a bit in the past and hope to continue building that skill.
• You've conducted market research, your curiosity and determination to dig in to understand an occurrence or observation and draw out rich insights, and you double-check the details.
• You have the passion to experiment outside of your comfort zone, especially when it makes your team stronger and helps you all learn.
• You thrive in collaboration with others and can also self-motivate and self-manage when the job calls for it.
• You understand that managing sometimes means taking on a range of different tasks to help the group succeed.
• You thrive in adhering to detailed processes and are detail oriented
• Possess basic SPSS skills
• You keep your team and projects on track. You have passion and skills for prioritizing, delegating, and sticking to a timeline, and when priorities shift, you have the confidence to make strategic decisions and manage multiple projects and deadlines at once.
• You're an analytical, strategic problem solver with strong eye for business, and you want to keep stretching and developing those parts of your brain.
• You know how to foster and create a delightful client experience, and you handle the ups and downs of client work with enthusiasm.
• You've earned a Bachelor's or Master's in social sciences, business, economics, or a related field.
• Experience with tracking methodologies preferred

Pay Range: $74,000.00 - $85,000.00

The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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