Senior Manager, Global Social Media Support & Strategy

Disney; Pasadena (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Disney is seeking a Sr. Manager for Social Media Customer Support in California. The candidate will architect the integrated strategy and guide implementation across social media channels like Twitter and Facebook for services such as Disney+ and Hulu.

You will lead cross-team collaboration, support product launches, and ensure alignment of the social strategy across brands. The ideal candidate has a bachelor's degree and significant experience in social media management.

Qualifications

• 2+ years’ experience managing a team and developing team members.
• 5+ years of experience in social media or online community moderation.
• High proficiency with Twitter, Facebook, Instagram, and AppFollow.

Responsibilities

• Develop and operationalize social support strategy and roadmap.
• Lead a team guiding DTC's social media support strategy.
• Collaborate with senior leaders to build detailed customer experience.

Skills

Managing a team

Social media expertise

Analytical skills

Communication skills

Education

BS/BA degree or relevant professional experience

Tools

Salesforce Service Cloud

Sprout

Hootsuite

Qualtrics

Sprinklr

Job description

Disney is seeking a Sr. Manager for Social Media Customer Support in California. The candidate will architect the integrated strategy and guide implementation across social media channels like Twitter and Facebook for services such as Disney+ and Hulu.

You will lead cross-team collaboration, support product launches, and ensure alignment of the social strategy across brands. The ideal candidate has a bachelor's degree and significant experience in social media management.