Senior Manager, Global eCommerce Excellence – Hybrid NYC

Wella Operations US LLC; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays and PTO

Job summary

Wella Company seeks a Senior Manager, Commercial Excellence to partner with the Global Head of eCommerce. The role governs strategy, long-range planning, and JBPs across top accounts and markets to ensure revenue delivery and proactive risk management.

You will standardize global mandates, synthesize performance data from across regions, and present executive-ready views for leadership to act on. Compensation details are disclosed and a comprehensive benefits package is offered.

Qualifications

• 7+ years of relevant experience in eCommerce, commercial strategy, sales operations, or a governance/commercial-excellence function.
• Ability to hold an organization accountable to a plan without owning it directly.
• Proven track record building commercial frameworks, JBPs, playbooks, or global standards and driving adoption across markets.
• Excellent analytical and synthesis skills; able to move from raw multi-market data to a clear executive point of view.
• Excellent communication and executive presence; comfortable engaging senior and C-level stakeholders.
• Experience operating across multiple global markets in a matrixed organization.
• Experience in beauty, CPG, or a fast-moving consumer business is highly preferred.
• Analytical thinker with strong problem-solving skills and sound judgment.
• Strategic thinker, business-minded, detail-oriented, and process-driven.
• Effective at managing workflows, monitoring performance, and driving follow-through.
• Creative and proactive, with a focus on continuous improvement and practical solutions.
• Demonstrates initiative, adaptability, accountability, and a strong learning mindset.
• Collaborative team player with strong interpersonal and communication skills.

Responsibilities

• Partner with the Global Head of eCommerce to govern delivery of the eCommerce strategy, long-range plan (LRP), and annual operating plan (AOP) across top accounts and priority markets.
• Establish and run the governance cadence, business reviews, plan-vs-actual tracking, and gap-to-target reviews that keep markets and accounts accountable.
• Identify at the market and account level where strategy execution or revenue delivery is off-pace, and drive corrective action with market and channel leaders.
• Champion commercial excellence standards across markets, closing the gap between best-in-class and lagging regions.
• Build, standardize, and deploy commercial frameworks, including the global JBP framework and standards.
• Define and roll out global mandates and playbooks, ensuring consistent adoption across regions.
• Continuously refine frameworks based on in-market learnings, keeping global standards practical and current.
• Bring together performance data, market intelligence, and account insight into a single, decision-ready view for leadership.
• Translate complex multi-market performance into clear narratives and materials for senior leadership.
• Prepare the Global Head of eCommerce for key leadership moments with analysis and framing to drive productive decisions.
• Act as a connective point across markets, channels, and functions to ensure timely dissemination of information.

Skills

eCommerce experience

commercial strategy

sales operations

revenue operations

governance

executive communication

cross-functional collaboration

multi-market experience

matrix organization

stakeholder management

Job description

Wella Company seeks a Senior Manager, Commercial Excellence to partner with the Global Head of eCommerce. The role governs strategy, long-range planning, and JBPs across top accounts and markets to ensure revenue delivery and proactive risk management.

You will standardize global mandates, synthesize performance data from across regions, and present executive-ready views for leadership to act on. Compensation details are disclosed and a comprehensive benefits package is offered.