Senior Manager, Commercial Excellence

Wella Operations US LLC; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays and PTO

Job summary

Wella Company seeks a Senior Manager, Commercial Excellence to partner with the Global Head of eCommerce. The role governs strategy, long-range planning, and JBPs across top accounts and markets to ensure revenue delivery and proactive risk management.

You will standardize global mandates, synthesize performance data from across regions, and present executive-ready views for leadership to act on. Compensation details are disclosed and a comprehensive benefits package is offered.

Qualifications

• 7+ years of relevant experience in eCommerce, commercial strategy, sales operations, or a governance/commercial-excellence function.
• Ability to hold an organization accountable to a plan without owning it directly.
• Proven track record building commercial frameworks, JBPs, playbooks, or global standards and driving adoption across markets.
• Excellent analytical and synthesis skills; able to move from raw multi-market data to a clear executive point of view.
• Excellent communication and executive presence; comfortable engaging senior and C-level stakeholders.
• Experience operating across multiple global markets in a matrixed organization.
• Experience in beauty, CPG, or a fast-moving consumer business is highly preferred.
• Analytical thinker with strong problem-solving skills and sound judgment.
• Strategic thinker, business-minded, detail-oriented, and process-driven.
• Effective at managing workflows, monitoring performance, and driving follow-through.
• Creative and proactive, with a focus on continuous improvement and practical solutions.
• Demonstrates initiative, adaptability, accountability, and a strong learning mindset.
• Collaborative team player with strong interpersonal and communication skills.

Responsibilities

• Partner with the Global Head of eCommerce to govern delivery of the eCommerce strategy, long-range plan (LRP), and annual operating plan (AOP) across top accounts and priority markets.
• Establish and run the governance cadence, business reviews, plan-vs-actual tracking, and gap-to-target reviews that keep markets and accounts accountable.
• Identify at the market and account level where strategy execution or revenue delivery is off-pace, and drive corrective action with market and channel leaders.
• Champion commercial excellence standards across markets, closing the gap between best-in-class and lagging regions.
• Build, standardize, and deploy commercial frameworks, including the global JBP framework and standards.
• Define and roll out global mandates and playbooks, ensuring consistent adoption across regions.
• Continuously refine frameworks based on in-market learnings, keeping global standards practical and current.
• Bring together performance data, market intelligence, and account insight into a single, decision-ready view for leadership.
• Translate complex multi-market performance into clear narratives and materials for senior leadership.
• Prepare the Global Head of eCommerce for key leadership moments with analysis and framing to drive productive decisions.
• Act as a connective point across markets, channels, and functions to ensure timely dissemination of information.

Skills

eCommerce experience

commercial strategy

sales operations

revenue operations

governance

executive communication

cross-functional collaboration

multi-market experience

matrix organization

stakeholder management

Job description

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Department

Digital & Ecom

Location

New York City, NY (Hybrid - 3 Days Onsite)

Reports to

VP, Global eCommerce

Scope

Global eCommerce

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

WellaCompany is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, WellaCompany and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, WellaCompany empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

We are searching for a Senior Manager, Commercial Excellencewho will partner directly with the Global Head of eCommerce to ensure our strategies, long-rangeplan, and annual operating budget are delivered across our top accounts and markets. This role will govern that the strategy is landing, that the revenue is materializing, and that there is active engagement at the market and account level to surface risks, weak spots, and untapped opportunities early enough to act on them.

Beyond governance, you will build and deploy the frameworks and global mandates, including Joint Business Plans (JBPs), that give our markets a consistent operating standard. You will also serve as a central point of synthesis, pulling together performance intelligence from across regions, channels, and accounts into a single, decision-ready view for the Global Head of eCommerce and senior leadership.

We'relooking for a rigorous operator who is equally comfortable auditing amarket'saccount plan, building a framework from scratch, and translating a mountain of regional data into three slides a CRO can act on.

Key Responsibilities

• Partner with the Global Head of eCommerce to govern delivery of the eCommerce strategy, long-range plan (LRP), and annual operating plan (AOP) across top accounts and prioritymarkets.
• Establish and run thegovernance cadence, business reviews, plan-vs-actual tracking, and gap-to-target reviews, that keeps markets and accounts accountable to committed numbers.
• Identify at the market and account level where strategy execution, revenue delivery, or investment is off-pace, and drive corrective action with the relevant market and channel leaders.
• Champion commercial excellence standards across markets, closing the gap between best-in-class and lagging regions.
• Build, standardize, and deploy commercial frameworks, including the global JBP framework and standards, that markets and accounts operate against.
• Define and roll out global mandates and playbooks, ensuring consistent adoption across regions and clear accountability for compliance.
• Continuously refine frameworks based on what markets learn in-market, keeping global standards practical and current.
• Bring together performance data, market intelligence, and account insight from across regions and channels into a single, coherent view for the Global Head of eCommerce.
• Translate complex, multi-market performance into clear, decision-ready narratives and materials for senior leadership and executive forums.
• Prepare the Global Head of eCommerce for key leadership moments, business reviews, budget conversations, and strategic decisions, with the analysis and framing to make them productive.
• Act as a connective point across markets, channels, and functions, ensuring the right information reaches the right people at the right time.

Minimum Qualifications

• 7+ years of relevant experience in eCommerce, commercial strategy, sales operations, revenue operations, or a comparable governance/commercial-excellence function.
• Demonstrated ability to hold an organization accountable to a plan without owning it directly, strong influence without authority.
• Proven track record building commercial frameworks, JBPs, playbooks, or global standards and driving adoption across markets.
• Exceptional analytical and synthesis skills; able to move from raw multi-market data to a clear executive point of view.
• Excellent communication and executive presence; comfortable engaging senior and C-level stakeholders.
• Experience operating across multiple global markets; comfort with the complexity of a matrixed, multi-region organization.
• Experience in beauty, CPG, or a fast-moving consumer business is highly preferred.
• Analytical thinker with strong problem-solving skills and sound judgment.
• Strategic thinker, business-minded, detail-oriented, and process-driven.
• Effective at managing workflows, monitoring performance, and driving follow-through.
• Creative and proactive, with a focus on continuous improvement and practical solutions.
• Demonstrates initiative, adaptability, accountability, and a strong learning mindset.
• Collaborative team player with strong interpersonal and communication skills.

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $120,000 - $150,000 salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email [e-mail] . This email account will not respond to inquiries regarding the status of a candidate’s application.

[For CA located postings ONLY]: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.