Senior Manager, Global Customer Quality

Advanced Energy Management Limited; Fort Collins (CO); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Volunteer time off

Parental leave

Healthcare plans

Job summary

Advanced Energy seeks a Sr Manager of Customer Quality in Fort Collins, CO to lead strategic OEM customer quality initiatives and drive cross-functional improvements across design, manufacturing, and service. This role partners with senior leaders to shape quality strategies and ensures durable, scalable solutions throughout the product lifecycle.

You will manage executive escalations, governance, and audits while building a high-performing global quality culture focused on customer advocacy and

Qualifications

• Bachelor of Engineering/Science required; advanced degree or MBA preferred.
• Strong communication and cross-functional collaboration skills.
• Experience leading quality initiatives in manufacturing environments.

Responsibilities

• Own executive quality relationship for strategic OEM customers.
• Define and execute global customer quality strategies across design, manufacturing, suppliers, and service.
• Lead customer quality governance including VOC, scorecards, CAPA, 8D, SPC and continuous improvement.
• Coordinate cross-functional actions to resolve complex issues across time zones.
• Translate customer requirements into scalable quality and reliability solutions.
• Oversee customer escalations and ensure timely root-cause resolution.

Skills

Communication

Cross-functional teams

Problem-solving

Project management

Quality systems

ERP (SAP/Oracle)

Leadership

Education

Bachelor of Engineering/Science

Advanced Degree in Engineering/Science or MBA

Tools

SAP/Oracle ERP

Job description

Advanced Energy seeks a Sr Manager of Customer Quality in Fort Collins, CO to lead strategic OEM customer quality initiatives and drive cross-functional improvements across design, manufacturing, and service. This role partners with senior leaders to shape quality strategies and ensures durable, scalable solutions throughout the product lifecycle.

You will manage executive escalations, governance, and audits while building a high-performing global quality culture focused on customer advocacy and