Senior Manager, Fulfillment Operations - Americas

soldejaneiro; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Sol de Janeiro is seeking a Senior Manager, Fulfillment Operations - Americas to lead and optimize regional fulfillment, distribution, and 3PL operations across Wholesale, Amazon, and Direct-to-Consumer channels. The role requires managing day-to-day distribution, improving efficiency, and driving cost control while ensuring service excellence.

You will partner with Commercial, Customer Service, Inventory, Transportation, Finance, and Technology teams to strengthen operational discipline,

Qualifications

• Bachelor's degree requirement in related field.
• 8+ years in distribution, fulfillment or supply chain ops.
• Experience leading 3PL relationships and multi-site distribution.

Responsibilities

• Lead day-to-day fulfillment across Americas distribution network.
• Partner with 3PLs to ensure service, cost and inventory accuracy.
• Drive continuous improvement and implement KPI-driven performance.
• Collaborate with Commercial, Finance, and Transportation teams.
• Ensure compliance, safety and brand protection in operations.

Skills

Leadership

Cross-functional teamwork

Operational excellence

Stakeholder management

Education

Bachelor's degree in Supply Chain/Logistics/Operations Management/Business

Job description

Our Story

Launched in 2015, S ol de J aneiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil's beauty rituals, warmth, and spirit. S ol de J aneiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME1 00's 2024 Most Influential Companies, Fast Company's 2024 World's Most Innovative Companies, and WWD Beauty Inc's Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace . These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

What You'll Do

The Senior Manager, Fulfillment Operations - Americas is a key operational leader responsible for managing and optimizing regional fulfillment, distribution, and 3PL operations across all sales channels including Wholesale, Amazon, and Direct-to-Consumer (DTC).

This role serves as the primary operational lead for the Americas distribution network, ensuring best-in-class service, scalability, and cost efficiency while supporting the company's continued growth. The Senior Manager will oversee day-to-day distribution execution, drive operational excellence initiatives, and act as the primary liaison with 3PL partners to ensure flawless service delivery, performance accountability, and continuous improvement.

The role will partner closely with Commercial, Customer Service, Inventory Management, Transportation, Finance, and Technology teams to strengthen operational discipline, improve visibility, and support future business transformation initiatives.

The position will report to the Executive Director, Fulfillment Operations, Americas.

What You'll Be Working On

• Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels.
• Serve as the senior operational owner for all Americas 3PL fulfillment partners, accountable for service, cost, inventory integrity, compliance, capacity planning, and contractual performance.
• Exercises significant autonomy in managing day-to-day operations, resolving complex issues, and driving performance improvements across internal and external stakeholders.
• Own and drive fulfillment performance through KPI management, leveraging operational data and reporting to identify trends, resolve issues, and ensure service, cost, and quality objectives are achieved.
• Lead continuous improvement initiatives across distribution and 3PL operations, identifying opportunities to enhance efficiency, scalability, inventory accuracy, customer service, and overall operational performance.
• Oversee Wholesale/Bulk/DTC Customer Order Fulfillment and Compliance, ensuring timely and accurate processing of orders.
• Manage International Shipments, Routing Guides, and Quality Control processes to ensure the highest standards of product quality and delivery efficiency.
• Oversee the receiving process to ensure the timely and accurate intake of receipts and returns.
• Develop and maintain forecasts in coordination with the 3PL partner to ensure efficient inventory management.
• Support operational readiness for new customers, retailers, marketplaces, and distribution capabilities.
• Partner with our transportation team to ensure transportation plans are executed seamlessly.
• Collaborate with Regional Sales to support international customers, both new and existing, to ensure their needs are met effectively.
• Partner with Commercial team for domestic customer support, working on initiatives to improve customer satisfaction.
• Collaborate with Sales Operations and Production Planning on specific projects, providing expertise and leadership in warehouse operations.
• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance.
• Champion and drive sustainability initiatives within the warehouse, promoting environmentally responsible practices.
• Ensure all facilities adhere to company standards for quality, compliance, safety, and brand protection.

Must Haves

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field required; master's degree preferred.
• 8+ years of progressive experience in distribution, fulfillment, logistics, or supply chain operations.
• Proven experience leading 3PL provider relationships, performance governance, and multi-site distribution operations in a fast-paced environment.
• Experience leading and developing high-performing operational teams and cross-functional stakeholders.
• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams t