Senior Manager, Franchise Development & Compliance

Einstein Bros Bagels; United States; Remote; USD 125,000 - 145,000; Full time

Job summary

Bagel Brands is seeking a Senior Manager, Franchise and License Development and Administration to oversee the franchise development lifecycle—from prospect through approval, contracting, opening, renewal and transfer. You will coordinate across Franchise and License Business Development, Operations, Legal, Accounting, franchise partners, candidates and external vendors, ensuring milestones are met.

This leadership role emphasizes disciplined process management, governance of FTC/PII/ADA

Qualifications

• Approximately 5–7 years of experience in franchise and license development, business development, real estate, deal administration, or a related field.
• Demonstrated experience managing complex projects, processes, or pipelines involving multiple stakeholders, milestones, and deadlines.
• Full-cycle deal management experience.
• Experience reviewing, managing, or coordinating contracts and other detailed legal or business documentation.
• Demonstrated ability to proofread and conduct detailed document reviews with a high degree of accuracy.
• Exceptional organizational skills, attention to detail, and commitment to follow-up and follow-through.
• Strong written and verbal communication skills.
• Ability to manage multiple requests, competing priorities, and deadlines while maintaining accuracy.
• Demonstrated ability to work independently, exercise sound judgment, and proactively solve problems.
• Strong relationship-building and customer service skills with the ability to work effectively with internal and external partners.
• High degree of integrity and ability to appropriately manage confidential and sensitive information.
• Strong proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
• Experience with electronic document management and execution platforms, including DocuSign and Adobe Acrobat.

Responsibilities

• Manage the franchise development lead database and support timely, professional responses to prospective franchise candidates.
• Manage disclosure and vetting processes for prospective franchise candidates, including review and analysis of financial information, background and credit reports, and business and operational experience.
• Build trusted relationships with prospective franchisees while ensuring candidates understand and progress through established development requirements.
• Collaborate with Franchise and License Business Development, Operations, and other stakeholders throughout the candidate evaluation and approval process.
• Maintain visibility to candidate and deal pipeline status, key milestones, outstanding requirements, and next steps.
• Manage the collection, preparation, and presentation of legal documentation required to process development and franchise agreements for new and existing franchisees.
• Track completion and execution of required documentation and collection of associated fees.
• Compile and track development agreements, amendments, and related documentation.
• Monitor compliance with franchise development agreements, legal agreement provisions, development commitments, and other development initiatives, including incentive programs.
• Maintain accurate tracking of exclusive and non-exclusive development territories.
• Assist in tracking franchise non-compliance matters and coordinate with appropriate internal partners as needed.
• Partner cross-functionally with Legal, IT, Marketing, and other teams to support adherence to applicable franchise development policies and regulatory requirements, including FTC, PII, and ADA requirements.

Skills

Franchise development

Contract management

Cross-functional collaboration

Attention to detail

Tools

DocuSign

Adobe Acrobat

Job description

Bagel Brands is seeking a Senior Manager, Franchise and License Development and Administration to oversee the franchise development lifecycle—from prospect through approval, contracting, opening, renewal and transfer. You will coordinate across Franchise and License Business Development, Operations, Legal, Accounting, franchise partners, candidates and external vendors, ensuring milestones are met.

This leadership role emphasizes disciplined process management, governance of FTC/PII/ADA