Field Service Technician II

Light and Wonder International, Inc.; Santa Rosa (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid vacation

401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a Field Service Technician to cover the Los Angeles area and surrounding region. You will troubleshoot, install, configure, and perform preventive maintenance on EGMs and related gaming devices, while ensuring timely service and accurate parts handling.

This role requires 1–3 years of hands-on electronics experience, a valid driver's license, and a willingness to travel. You will work under Field Service management, use ServiceMax and Zinc, and uphold safety standards

Qualifications

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices.
• Must have valid driver's license.
• Valid gaming card (or ability to obtain one).

Responsibilities

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.

Skills

Electrical knowledge

Electronics troubleshooting

Mechanical assembly

Read schematics

Customer service

Microsoft Office

Valid driver's license

Education

High School Diploma/GED

Technical/Military Training

Tools

ServiceMax

Zinc

Microsoft Office

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This technician will cover the Los Angeles area and region.

Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory.

Essential Job Functions:

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned

Outcomes:

• Timely and accurate installation and maintenance of L&W products.
• Effective troubleshooting and resolution of technical issues.
• Maintenance of inventory and documentation.
• Positive customer interactions and support.

Qualifications

Qualifications

Training and/or Experience:

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
• Must have valid driver's license
• Valid gaming card (or ability to obtain one)

Education:

• High School Diploma/GED
• Technical/Military Training Schools are a plus

Knowledge, Skills and Abilities:

• Knowledge of mechanical assembly skills
• Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
• Read schematics or wiring diagrams
• Understand and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products
• Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
• Ability to follow detailed written and verbal instructions and technical documentation
• Working knowledge of Microsoft Office Suite and able to use the internet.
• Ability to understand Light & Wonder policies and all job related paperwork
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making

Pay:

• The pay range for this role is $27.00 - $28.00 per hour with eligibility to receive other supplemental earnings such as over-time.
• Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

• As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.

Physical Requirements:

• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
• Vision Requirements:
  • Close vision
  • Depth perception
  • Distance vision
  • Ability to adjust focus
  • Peripheral vision
  • Ability to distinguish colors

Work Conditions:

• Frequent work in dimly lit, crowded, noisy conditions and around smokers.
• Must be able and willing to travel on short notice and work "on call".
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Some domestic and international travel may be required

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.