Senior Manager, Experiences, Vogue100

Advance Magazine Publishers Inc.; World Trade Center (NY); Hybride; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Résumé du poste

Condé Nast in New York seeks a Senior Experience Manager for Vogue100 to lead luxury membership growth and high-touch delivery of our global program. You will drive acquisition, conversion, and retention while managing UHNW relationships across international markets.

Successful candidates will have 7+ years in luxury client services with a proven high-value sales track record, CRM proficiency, and a strategic, autonomous mindset. Travel globally may be required.

Qualifications

• 7+ years of experience in luxury/VIC client services or premium membership.
• Proven track record of activating a robust network of industry partners and luxury stakeholders.
• Strong commercial acumen with pipeline metrics and revenue experience.

Responsabilités

• Lead outbound member recruitment initiatives targeting ultra-high-net-worth individuals and luxury sector leaders.
• Build, manage and convert a high-yielding prospect pipeline through networking and executive presentations.
• Own end-to-end Vogue100 portfolio, ensuring high-touch client satisfaction and proactive engagement.
• Drive renewal, retention, and upsell strategies to maximize portfolio revenue.

Connaissances

Luxury client services

Premium membership

High-touch sales

Industry partners

Commercial acumen

CRM analytics

Outils

CRM

Description du poste

The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.

Job Description Location: New York, NY

Vogue100 Senior Experience Manager

Vogue100 is seeking an ambitious, highly strategic, and commercially driven Senior Experience Manager to drive growth, portfolio strategy, and high-touch delivery of our global membership program. Operating at the intersection of luxury commercial membership strategy, VIC relationship management, and partner development, this role is critical to accelerating Vogue100’s revenue trajectory and market presence. The Senior Experience Manager will own the end-to-end Vogue100 portfolio, taking an aggressive approach to expanding the global acquisition pipeline, driving member conversion, and maximizing retention. Supported by an Experience Associate/Manager, you will oversee program execution while remaining focused on high-impact growth strategies, UHNW stakeholder engagement, and luxury market expansion. Experience working with international UHNW networks, managing high-performing client management teams, and willingness to travel globally are essential.

Key Roles & Responsibilities:

Member Acquisition & Pipeline Development

Outbound Recruitment Strategy: Lead outbound member recruitment initiatives targeting ultra-high-net-worth individuals, family offices, and luxury sector leaders across key domestic and international markets.

Pipeline Management: Build, manage, and systematically convert a high-yielding prospect pipeline through active networking, personalized outreach, pitch development, and executive presentations.

Network & Referral Activation: Leverage personal and industry network touchpoints to generate high-value member referrals, closing new memberships to achieve individual and program acquisition targets.

Conversion Optimization: Manage the end-to-end sales lifecycle from initial engagement and prospective client vetting through contract execution and payment processing.

Member Management & Retention

End-to-End Portfolio Management: Serve as the primary account owner and strategic relationship lead for the global Vogue100 member portfolio, ensuring high-touch client satisfaction and proactive engagement.

Renewal & Lifetime Value Strategy: Execute targeted retention frameworks, health checks, and personalized touchpoints to minimize churn and secure timely annual membership renewals.

Commercial Upselling: Identify and action revenue-generating opportunities, including tier upgrades, exclusive access additions, and other brand-aligned opportunities that require additional contributions.

Escalation & Account Management: Act as the senior escalation point for member account inquiries, addressing concerns with diplomatic precision to maintain high retention rates.

Commercial Strategy & Cross-Functional Alignment

Revenue Targets & Performance: Accountable for meeting and exceeding defined quota targets across net new member acquisition, annual retention rate, and portfolio revenue growth.

Events & Marketing Bridge: Partner with the Manager of Events & Marketing to communicate member preferences, secure attendance, and host members at experiences

Contribute to Commercial Opportunities: Collaborate with Events & Marketing, commercial, and editorial to align commercial opportunities, maintaining a clean focus on member acquisition and account management rather than partner event execution.

Value Proposition & Market Insights: Provide real-time commercial feedback from member sales interactions to continually refine membership pricing, benefits, and sales messaging.

Essential Skills & Requirements:

Experience: 7+ years of experience in luxury/VIC client services, premium membership, high-touch sales environments, with a proven track record of activating a robust network of industry partners and luxury stakeholders.

Commercial Track Record: Proven, quota-bearing experience with a strong track record of closing high-value sales, expanding pipelines, and achieving retention metrics.

Commercial Acumen: High proficiency in pipeline metrics, CRM tracking, conversion ratios, and net revenue performance.

Operational Excellence: Proven ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills.

Autonomy & Accountability: Comfortable operating independently, with strong decision-making skills and the ability to manage priorities with minimal oversight.

Diplomatic Communication: Excellent written and verbal communication skills, with a polished and professional presence suited to UHNW clients.

Emotional Intelligence: Strong interpersonal skills with the ability to navigate high-pressure situations with discretion and composure.

Cross-Functional Collaborator: Demonstrated success in driving alignment across cross-functional departments; a natural collaborator who can build bridges and foster strong inter-departmental partnerships.

Global Perspective: Knowledge of luxury consumers across key international markets; multilingual capabilities and experience working with global teams are highly desirable.

Adaptability: A proactive, solutions-oriented mindset with the ability to pivot quickly in a fast-paced environment.

The expected base salary range for this position is from $105,000 - $125,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education. In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

Condé Nast is a global media company home to iconic brands including Vogue, GQ, AD, Condé Nast Traveler, Vanity Fair, Wired, The New Yorker, Glamour, Allure, Bon Appétit and many more. Headquartered in New York and London, the company produces award-winning journalism, content and entertainment for every platform today and operates in 32 markets worldwide including China, France, Germany, India, Italy, Japan, Mexico, Spain, the U.K. and U.S., and Taiwan.

At Condé Nast we value diversity of background, views and cultures. We celebrate people for their personal qualities, their skills and contributions. And we recognize the power our brands have to influence and shape culture, catalyze action and help make our world a better place for all.