Senior Manager, Experiences, Vogue100

Condé Nast; New York (NY); On-site; USD 105,000 - 125,000; Full time

Job summary

Condé Nast Vogue100 in New York seeks a Senior Experience Manager to drive growth, portfolio strategy, and high-touch delivery of the global membership program. You will own the end-to-end Vogue100 portfolio, expanding the acquisition pipeline, maximizing retention, and leading UHNW stakeholder engagements across domestic and international markets.

The role requires 7+ years in luxury/VIC client services with a proven record of closing high-value sales and expanding pipelines.

Qualifications

• 7+ years of experience in luxury/VIC client services and premium membership.
• Proven track record of closing high-value sales and expanding pipelines.
• Strong proficiency with CRM metrics, conversion ratios, and net revenue.
• Ability to manage multiple complex workstreams with high attention to detail.
• Diplomatic communication and UHNW client engagement.
• Global perspective with international markets desirable.

Responsibilities

• Member Acquisition & Pipeline Development: Lead outbound member recruitment initiatives targeting ultra-high-net-worth individuals and luxury sector leaders across markets.
• Pipeline Management: Build, manage, and convert a high-yielding prospect pipeline.
• Network & Referral Activation: Leverage networks to generate high-value member referrals and close new memberships.
• Conversion Optimization: Oversee the sales lifecycle from engagement to contract and payment.
• End-to-End Portfolio Management: Own the global Vogue100 member portfolio and ensure high-touch client satisfaction.
• Renewal & Lifetime Value Strategy: Implement retention frameworks and timely renewals to maximize value.
• Commercial Upselling: Identify revenue-generating opportunities including tier upgrades and exclusive access.
• Escalation & Account Management: Serve as senior escalation point for member inquiries and maintain retention.
• Revenue Targets & Performance: Meet and exceed quota targets across acquisition, retention, and portfolio revenue.
• Events & Marketing Bridge: Collaborate to align member preferences and events.
• Contribute to Commercial Opportunities: Align opportunities with editorial and marketing.
• Value Proposition & Market Insights: Provide feedback to refine pricing and benefits.

Skills

Luxury client services

Premium membership

High-touch sales

Network of luxury partners

CRM tracking

Pipeline management

Interpersonal skills

Job description

Senior Manager, Experiences, Vogue100### Senior Manager, Experiences, Vogue100Apply: 1 World Trade Center, New York, NY: Full time: Posted Today: R-25294The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.# **Job Description**Location:New York, NY**Vogue100 Senior Experience Manager Job Description** Vogue100 is seeking an ambitious, highly strategic, and commercially driven **Senior Experience Manager** to drive growth, portfolio strategy, and high-touch delivery of our global membership program. Operating at the intersection of luxury commercial membership strategy, VIC relationship management, and partner development, this role is critical to accelerating Vogue100’s revenue trajectory and market presence.The Senior Experience Manager will own the end-to-end Vogue100 portfolio, taking an aggressive approach to expanding the global acquisition pipeline, driving member conversion, and maximizing retention. Supported by an Experience Associate/Manager, you will oversee program execution while remaining focused on high-impact growth strategies, UHNW stakeholder engagement, and luxury market expansion.Experience working with international UHNW networks, managing high-performing client management teams, and willingness to travel globally are essential. Key Roles & Responsibilities: **Member Acquisition & Pipeline Development** * **Outbound Recruitment Strategy:** Lead outbound member recruitment initiatives targeting ultra-high-net-worth individuals, family offices, and luxury sector leaders across key domestic and international markets.* **Pipeline Management:** Build, manage, and systematically convert a high-yielding prospect pipeline through active networking, personalized outreach, pitch development, and executive presentations.* **Network & Referral Activation:** Leverage personal and industry network touchpoints to generate high-value member referrals, closing new memberships to achieve individual and program acquisition targets.* **Conversion Optimization:** Manage the end-to-end sales lifecycle from initial engagement and prospective client vetting through contract execution and payment processing. **Member Management & Retention*** **End-to-End Portfolio Management:** Serve as the primary account owner and strategic relationship lead for the global Vogue100 member portfolio, ensuring high-touch client satisfaction and proactive engagement.* **Renewal & Lifetime Value Strategy:** Execute targeted retention frameworks, health checks, and personalized touchpoints to minimize churn and secure timely annual membership renewals.* **Commercial Upselling:** Identify and action revenue-generating opportunities, including tier upgrades, exclusive access additions, and other brand-aligned opportunities that require additional contributions.* **Escalation & Account Management:** Act as the senior escalation point for member account inquiries, addressing concerns with diplomatic precision to maintain high retention rates.**Commercial Strategy & Cross-Functional Alignment*** **Revenue Targets & Performance:** Accountable for meeting and exceeding defined quota targets across net new member acquisition, annual retention rate, and portfolio revenue growth.* **Events & Marketing Bridge:** Partner with the Manager of Events & Marketing to communicate member preferences, secure attendance, and host members at experiences* **Contribute to Commercial Opportunities:** Collaborate with Events & Marketing, commercial, and editorial to align commercial opportunities, maintaining a clean focus on member acquisition and account management rather than partner event execution.* **Value Proposition & Market Insights:** Provide real-time commercial feedback from member sales interactions to continually refine membership pricing, benefits, and sales messaging.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ **Essential Skills & Requirements:*** **Experience:** 7+ years of experience in luxury/VIC client services, premium membership, high-touch sales environments, with a proven track record of activating a robust network of industry partners and luxury stakeholders.* **Commercial Track Record:** Proven, quota-bearing experience with a strong track record of closing high-value sales, expanding pipelines, and achieving retention metrics.* **Commercial Acumen:** High proficiency in pipeline metrics, CRM tracking, conversion ratios, and net revenue performance.* **Operational Excellence:** Proven ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills.* **Autonomy & Accountability:** Comfortable operating independently, with strong decision-making skills and the ability to manage priorities with minimal oversight.* **Diplomatic Communication:** Excellent written and verbal communication skills, with a polished and professional presence suited to UHNW clients.* **Emotional Intelligence:** Strong interpersonal skills with the ability to navigate high-pressure situations with discretion and composure.* **Cross-Functional Collaborator:** Demonstrated success in driving alignment across cross-functional departments; a natural collaborator who can build bridges and foster strong inter-departmental partnerships.* **Global Perspective:** Knowledge of luxury consumers across key international markets; multilingual capabilities and experience working with global teams are highly desirable.* **Adaptability:** A proactive, solutions-oriented mindset with the ability to pivot quickly in a fast-paced environment.The expected base salary range for this position is from $105,000 - $125,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education. In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.# **What happens next?**If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.***Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.***