Senior Manager, Enterprise Applications Support

academy; Katy (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Academy Sports + Outdoors is seeking an experienced leader to direct enterprise application support across Finance and Corporate systems. You will own operational health, drive performance, and partner with business leaders to support month-end and year-end financial processes.

The role requires 8+ years in enterprise applications, 5+ years in leadership, and deep knowledge of Oracle Fusion ERP, EPM, and ITIL-based service management.

Qualifications

• 8+ years of experience supporting enterprise business applications in a large-scale retail or enterprise environment.
• 5+ years of leadership experience managing technical teams, managed service providers, contractors, or third-party vendors.
• Experience supporting Oracle Fusion ERP or comparable enterprise financial systems.
• Experience supporting Finance and Accounting business processes, including GL, AP, AR, FA, and Financial Close.
• Experience managing production support operations and IT service management in a 24x7 environment.
• Experience with SOX controls, ITGC, SoD, audit support, and security governance.
• Experience supporting Oracle Fusion Financials, Oracle EPM, and Oracle Integration Cloud preferred.
• Experience leading hybrid onshore/offshore teams and implementing automation, observability, or AI-enabled operational capabilities preferred.
• Retail industry experience preferred.

Responsibilities

• Provide leadership for application support teams responsible for enterprise Finance and Corporate business applications.
• Own the operational health, availability, reliability, supportability, and performance of assigned enterprise applications.
• Serve as the primary IT leader supporting assigned business functions and application portfolios.
• Partner with business leadership to support critical operational processes, including month-end, quarter-end, and year-end financial activities.
• Manage the lifecycle of assigned enterprise applications, integrations, and supporting technologies.
• Provide operational and administrative leadership for physical security systems, badge access solutions, visitor management systems, document management platforms, workflow solutions, compliance systems, vendor management systems, and related technologies.
• Establish and maintain governance processes across incident, request, problem, change, release, and knowledge management functions.
• Lead major incident management activities, including escalation response, cross-functional coordination, root cause analysis, and corrective action planning.
• Define and track SLOs, SLAs, KPIs, and operational performance metrics.
• Ensure application readiness and supportability for business-critical events and peak operational periods.
• Manage strategic vendor and managed service provider relationships, including performance reviews, service commitments, contract renewals, and continuous improvement plans.
• Oversee application releases, patches, upgrades, and production deployments, ensuring appropriate testing, change governance, production readiness, and post-implementation support.
• Ensure compliance with SOX, ITGC, SoD, security governance, and audit requirements, including access reviews and maintenance of required compliance documentation.
• Maintain application inventories, support documentation, operational runbooks, recovery procedures, and governance records.
• Identify opportunities to automate operational activities and reduce manual support effort.
• Drive the adoption of observability, monitoring, analytics, and AI-enabled support capabilities.
• Utilize operational metrics and trend analysis to improve service quality, reduce incidents, and increase operational efficiency.
• Lead, coach, and develop employees, contractors, and managed service resources through performance management, career development, succession planning, and a culture of accountability, collaboration, and operational excellence.
• Support company initiatives and perform additional duties as assigned.

Skills

Oracle Fusion ERP

Oracle EPM

Oracle Integration Cloud

ITIL

SOX compliance

Leadership

Vendor management

Automation & AI-enabled ops

KPIs & SLAs

Cross-functional influence

Education

Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, Business Administration

Equivalent combination of education and relevant work experience

Tools

Oracle Fusion ERP

Oracle EPM

Oracle Integration Cloud

Job description

Academy Sports + Outdoors is seeking an experienced leader to direct enterprise application support across Finance and Corporate systems. You will own operational health, drive performance, and partner with business leaders to support month-end and year-end financial processes.

The role requires 8+ years in enterprise applications, 5+ years in leadership, and deep knowledge of Oracle Fusion ERP, EPM, and ITIL-based service management.