Senior Manager, Enterprise AI Customer Success

Booz Allen Hamilton

McLean (VA)

On-site

USD 143,000 - 266,000

Full time

9 days ago

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Job summary

Booz Allen Hamilton seeks a Senior Customer Success Manager to drive enterprise AI adoption, aligning stakeholder goals with onboarding, training, and usage plans. You will establish success plans, KPI baselines, and coordinate enablement with delivery teams to ensure value realization.

This role requires guiding reviews and routing defects to engineering when needed. You will leverage dashboards and reports to identify barriers, lead adoption actions, and engage business and technical teams

Qualifications

10+ years in customer-facing roles such as customer success or change management.
Experience planning onboarding, training, and enablement for enterprise users with varying technical familiarity.
Experience leading customer reviews and coordinating follow-through across business and technical teams.
Knowledge of agentic AI fundamentals including automation and human oversight.
Ability to translate objectives into success plans with KPIs.

Responsibilities

Help customers adopt enterprise AI solutions and realize measurable business value.
Establish success plans and KPI baselines with customers.
Prepare enablement with delivery teams and lead ongoing success reviews.
Route defects to engineering and make product enhancement recommendations.
Coordinate adoption handoffs with delivery teams and support use cases aligned with customer goals.