Senior Manager, Eligibility & Financial Aid Programs

Alaska Horizon; Anchorage, Northern (AK, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

CITC is seeking a Senior Manager, Eligibility in Alaska to provide strategic leadership over Child Care, Eligibility Services, Training & Compliance, and Heating Assistance programs. You will manage staff, data systems, and reporting while ensuring regulatory compliance and fiscal accountability.

The role partners with state and national agencies to advance services for Alaska Native communities. The position emphasizes culturally responsive service delivery, staff development, and cross-team

Qualifications

• Bachelor's degree in Social Service, Business Management, or related field.
• Two years of experience in employment, training, or social service programs and non-profit management.
• Two years of experience in personnel management.
• Two years of experience in budget management.
• Knowledge of Alaska Native and American Indian culture and community resources.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Responsibilities

• Hire, supervise, evaluate, and train staff to ensure high-performance teams that deliver quality services.
• Provide direct oversight for program data management including various programs.
• Collaborate with the Director and management team to ensure effective communication, accountability, and cohesive departmental operations.
• Ensure all supervised programs meet state, federal, and granting agency goals, objectives, policies, and regulations through continuous monitoring and improvement.
• Manage program budgets, track expenditures, and ensure fiscal accountability for all benefit and supportive service distributions.
• Update program policies and procedures regularly, create new protocols as needed, and assist Director with PL 102-477 plan updates.
• Oversee all Grievance and Appeal processes to ensure proper procedures are followed and completed timely.
• Collect quarterly statistics and narratives for all supervised programs, ensuring tracking procedures align with data requirements and grant specifications.
• Prepare and submit internal and external program reports within established deadlines and ensure audit readiness.
• Partner with Case Management and Alaska's People Teams to coordinate delivery of Family Cash Assistance, General Assistance, and Employment Services.
• Represent CITC's mission while collaborating and communicating with partner agencies at state and national levels.
• Maintain proficiency in State Eligibility Information System (EIS) and FA program databases to support operational excellence.
• Lead CARF compliance efforts and work with FA team to ensure continued accreditation and recertification.
• Provide department oversight in Director's absence and elevate policy issues as appropriate.
• Perform all related duties as needed and assigned.

Skills

Leadership

Communication

Organizational skills

Problem solving

Education

Bachelor's degree in Social Service, Business Management, or related field

Master's degree in Social Service, Business Management, or related field

Job description

CITC is seeking a Senior Manager, Eligibility in Alaska to provide strategic leadership over Child Care, Eligibility Services, Training & Compliance, and Heating Assistance programs. You will manage staff, data systems, and reporting while ensuring regulatory compliance and fiscal accountability.

The role partners with state and national agencies to advance services for Alaska Native communities. The position emphasizes culturally responsive service delivery, staff development, and cross-team