Eligibility Technician, Financial Assistance

Alaskajobs; Alaska; On-site; USD 42,000 - 64,000; Full time

Job summary

Cook Inlet Tribal Council, Inc. seeks Eligibility Technicians I–IV in the Financial Assistance Department to process applications and maintain participant files. You will collect data, conduct interviews, determine eligibility, and coordinate services to assist participants in meeting financial needs.

Responsibilities include documenting case notes, communicating with partners, and ensuring timely payments. This role requires strong communication, data entry accuracy, and teamwork.

Qualifications

• High-school diploma or GED.
• Associate's degree majoring in Business, Accounting or related field; experience may substitute for the degree requirement.
• Bachelor's degree majoring in Business, Accounting or related field; may require lead/ supervisory experience.
• Minimum four years related work experience for Eligibility Technician IV; one year in a lead or supervisory role.

Responsibilities

• Become proficient with regulations, policies, and procedures of CITC programs and services.
• Establish rapport with participants and partners.
• Screen, assess and refer to meet participant needs.
• Gather documentation for income, resources, expenses, ID and other relevant items.
• Conduct interviews and determine eligibility within timeframes.
• Communicate eligibility statuses with participants and staff.
• Issue supportive services and ensure payments to vendors within timeframes.
• Maintain participant files and document data entries.
• Assist with training and development of procedures.
• Work as part of the departmental team and attend meetings.

Skills

Verbal and written communication

Coordination

Cultural awareness

Policy interpretation

Interviewing techniques

Report writing

Teamwork

Education

High school diploma or GED

Associate degree in Business/Accounting

Bachelor's degree in Business/Accounting

Job description

COOK INLET TRIBAL COUNCIL, INC.

Job Title:

Eligibility Technician I, II, III, IV

Department:

Financial Assistance Department (FAD)

Reports To:

Eligibility Manager

Supervises:

None

FLSA Status:

Non-Exempt

Pay Grade:

N3 (I) / N4 (II) / N5 (III) / N6 (IV)

Job Type:

Full-Time, Regular

AKBCU:

No

ICPA:

Yes

General Functions:

The Eligibility Technician is responsible for initial services and assistance application processing and ongoing case maintenance to assist participants in meeting their economic needs. This position conducts data collection to ensure proper determination analysis is in alignment with applicable regulations, policies and procedures for CITC-administered programs and services.

Duties and Responsibilities:

• Become proficient with regulations, policies, and procedures associated with assigned CITC programs and services, and partnering agency requirements as they pertain to CITC services.
• Establish rapport and develop a positive working relationship with participants and partners.
• Screen, assess and provide referrals to meet participant needs.
• Gather required documentation for income, resources, expenses, participant identification and other relevant documentation that pertains to applications for services.
• Conduct interviews and determine participant eligibility for assigned programs and services within established timeframes.
• Ensure accurate and timely communication pertaining to eligibility statuses with participants, appropriate CITC staff, and authorized community partners.
• Issue proper supportive services for eligible participants and ensure payments are issued within proper timeframes to vendors.
• Responsible for obtaining, tracking, and documenting all pertinent information in each participant's file utilizing the appropriate database for data entry (i.e., case notes, payments, goals, terminations, etc.).
• Correct any actions on eligibility determinations that resulted in errors.
• Assist with home and/or worksite visits with participants.
• Maintain an active participant caseload.
• Provide guidance and support to less experienced staff as appropriate to level.
• Participate in quality assurance activities and case file reviews as appropriate to level.
• Assist with training and development of eligibility processing procedures.
• Work as part of a cohesive team who recognize and understand their role within the larger departmental team.
• Attend and actively participate in Department meetings and trainings.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform other related duties as needed and assigned.

Job Specifications:

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Demonstrated ability to work well with Alaska Natives and American Indians and understand the social and cultural needs of the Native community.
• Ability to comprehend, interpret, and apply program policies, procedures, guidelines, and instructions through formal and on-the-job training.
• Demonstrated ability to apply interviewing and investigative techniques.
• Demonstrated ability to write reports, business correspondence, and procedure manuals.
• Demonstrated ability to respond to common inquiries or complaints from participants, regulatory agencies, or community partners.
• Demonstrated ability to interpret and apply program rules, regulations, policies, and procedures while making initial and continuing eligibility determinations within strict time frames.
• Demonstrated ability to work in a team atmosphere.

Minimum Core Competencies:

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.
• Knowledge of Alaska Native and American Indian culture and/or community resources.

Eligibility Technician, I

• High-school diploma or GED.
• Minimum one (1) year related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, II

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of two (2) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, III

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of three (3) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

Eligibility Technician, IV

• Bachelor's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of four (4) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.
• One (1) year in a lead or supervisory role.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Primarily works in an office setting, with extended periods at a desk and on a computer.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.