Senior Manager, eBilling Operations

Venable LLP; Washington (District of Columbia); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with profit sharing

Paid vacation and sick time

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

Venable LLP seeks a Senior Manager, eBilling Administration to lead the firm’s eBilling function. This role focuses on ensuring accurate and timely client invoicing across platforms, while driving compliance, process improvements, and operational excellence.

The ideal candidate will oversee eBilling operations, manage a team, and collaborate with attorneys, clients, and vendors to optimize workflows and implement automation. A strong background in legal billing is required.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of law firm eBilling experience.
• 3+ years of team management experience.
• Deep expertise in legal billing workflows and eBilling systems.
• Strong communication and leadership skills.

Responsibilities

• Oversee the firm's eBilling function to ensure accurate and timely submission of invoices across client platforms.
• Lead the team responsible for meeting eBilling deadlines and resolving complex issues.
• Oversee client and matter rate overrides and reapproval processes; supervise rate analysts.
• Partner with firm leadership, Billing Managers, attorneys, clients, vendors, and technology teams to resolve issues and improve workflows.
• Develop, implement, and maintain firmwide eBilling best practices and drive process improvements and automation.
• Create and deliver training and guidance to managers, supervisors, and staff.

Skills

Leadership

eBilling expertise

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Job description

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Senior Manager, eBilling Administration to lead the firm's eBilling function, driving operational excellence, compliance, and process improvements while ensuring the accurate and timely submission of client invoices across firmwide eBilling platforms.

The ideal candidate will be responsible for...

• Overseeing the firm's eBilling function to ensure the accurate and timely submission of invoices through client-mandated eBilling platforms while maintaining compliance with client billing guidelines and contractual requirements.
• Leading the team responsible for meeting eBilling deadlines, resolving complex eBilling issues, managing client and matter eBilling setups, and ensuring successful transmission of electronic invoices.
• Overseeing client and matter rate overrides, managing the Firm's annual rate override reapproval process, and supervising the rate analyst team to ensure accurate and timely processing.
• Partnering with firm leadership, Billing Managers, Billing Coordinators, attorneys, clients, vendors, and technology teams to resolve issues, improve workflows, and support firmwide eBilling operations.
• Developing, implementing, and maintaining firmwide eBilling best practices, evaluating workflows, and leading initiatives focused on process improvements, automation, and operational efficiency.
• Creating and delivering training programs, documentation, and guidance to managers, supervisors, team members, attorneys, and Legal Administrative Assistants to support consistent, scalable operations across all firm offices.
• Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives. Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.

The successful candidate will demonstrate...

• A bachelor's degree in a related field or equivalent experience, along with a minimum of seven years of law firm eBilling experience and at least three years of experience managing a team.
• Deep expertise in legal billing workflows and eBilling systems, with strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
• Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives. Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
• Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex issues, exercise sound judgment, and collaborate with stakeholders at all levels.
• Strong critical thinking, organizational, and client service skills, with the ability to manage multiple priorities in a fast-paced environment while consistently delivering high-quality results.

Pay Range for Candidates in Washington, DC: $165,000 - $180,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Additional compensation may include discretionary bonuses and overtime, if eligible. Overtime wages earned will be paid in compliance with applicable law.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid vacation and sick time, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Investing your time and talents is no small matter-we know that superior service to our clients starts with an investment in you. Our competitive compensation, comprehensive benefits, and programs that support our employees' well-being, families, and futures reflect our pride in our people. From our legal administrative assistants to our senior partners, Venable prioritizes the whole person in order to cultivate the most successful of relationships.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.