Senior Manager, Dynamics 365 Business Development

Caterpillar Inc.; Phoenix (AZ); On-site; USD 173,000 - 259,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) savings plans

Paid time off

Job summary

Caterpillar Inc. is seeking a Senior Manager, Business Development – Dynamics 365 to lead global BD for Cat Converge Suite, focusing on pipeline creation, dealer engagement, and early-stage solutioning.

You will manage a team, drive a proactive engagement model, and translate D365 capabilities into clear business value for dealers while maintaining a strong emphasis on data-driven decisions. This role involves coordinating with cross-functional teams across regions and guiding top-of-funnel

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related field.
• 10+ years of experience in business development, sales, or pre-sales within enterprise software or technology environments.
• 3+ years of leadership experience managing sales, business development, or pre-sales teams.
• Demonstrated experience building and managing sales pipeline in complex enterprise environments.
• Experience working with cross-functional teams in a global, matrixed organization.
• Experience with Microsoft Dynamics 365 Finance & Operations (F&O)
• Experience with Dynamics 365 Customer Engagement (Sales, Customer Service, and Field Service)
• Experience in dealer, distribution, manufacturing, or industrial sectors.
• Demonstrable experience conducting D365 product demonstrations
• Lead business discovery workshops with dealer stakeholders
• Working knowledge of Power Apps, Power Automate, Dataverse
• Understand: API-based integrations, Azure Integration Services concepts, Data migration considerations, Identity and security concepts, Dealer ecosystem integrations (CRM, service systems, rental systems, finance systems, CPQ, eCommerce, etc.)

Responsibilities

• Supervising and coordinating the daily activities of staff engaged in promoting a product, driving operational improvement, and overseeing the resolution of customer complaints.
• Support business development team in product discussions & product demonstrations
• Lead and execute top-of-funnel business development strategy across targeted global dealer accounts.
• Own pipeline creation, ensuring quality opportunity development aligned to strategic deployment priorities.
• Drive dealer engagement through structured prospecting, stakeholder alignment, and relationship management.
• Lead product advocacy efforts, translating Cat Converge Suite capabilities into clear business value for dealers.
• Manage D365 Sales as your business development CRM to document opportunities, manage contacts, oversee pipeline health.

Skills

Customer Focus

Data Gathering & Analysis

Decision Making

Effective Communications

Relationship Management

Strategic Thinking

Value Selling

Education

Bachelor's degree

Tools

Microsoft Dynamics 365 F&O

Microsoft Dynamics 365 CE

Power Apps

Power Automate

Dataverse

API Integrations

Azure Integration Services

Job description

Caterpillar Inc. is seeking a Senior Manager, Business Development – Dynamics 365 to lead global BD for Cat Converge Suite, focusing on pipeline creation, dealer engagement, and early-stage solutioning.

You will manage a team, drive a proactive engagement model, and translate D365 capabilities into clear business value for dealers while maintaining a strong emphasis on data-driven decisions. This role involves coordinating with cross-functional teams across regions and guiding top-of-funnel