Global Dynamics 365 Business Development Lead

Caterpillar; Irving (TX); On-site; USD 173,000 - 259,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar's Cat Digital team seeks a Senior Manager of Business Development - Dynamics 365. You will lead global pipeline creation, dealer engagement, and early-stage solutioning for the Cat Converge Suite, coordinating a cross-functional team across regions to accelerate adoption.

You will manage D365 Sales as the BD CRM, demonstrate value, and translate capabilities into business outcomes for dealers. The role requires 10+ years in enterprise software sales and 3+ years of leadership.

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or related field.
• 10+ years of experience in business development, sales, or pre-sales within enterprise software or technology environments.
• 3+ years of leadership experience managing sales, business development, or pre-sales teams.
• Demonstrated experience building and managing sales pipeline in complex enterprise environments.
• Experience working with cross-functional teams in a global, matrixed organization.
• Experience with Microsoft Dynamics 365 Finance & Operations (F&O).
• Experience with Dynamics 365 Customer Engagement (Sales, Customer Service, and Field Service).
• Experience in dealer, distribution, manufacturing, or industrial sectors.
• Demonstrable experience conducting D365 product demonstrations.
• Lead business discovery workshops with dealer stakeholders.
• Working knowledge of: Power Apps, Power Automate, Dataverse.
• Understand: API-based integrations, Azure Integration Services concepts, Data migration considerations, Identity and security concepts, Dealer ecosystem integrations (CRM, service systems, rental systems, finance systems, CPQ, eCommerce, etc.).

Responsibilities

• Identifying and analyzing organization's strengths and weaknesses and responding to opportunities in business development and operations environment.
• Supervising and coordinating the daily activities of staff engaged in promoting a product, driving operational improvement, and overseeing the resolution of customer complaints.
• Support business development team in product discussions & product demonstrations
• Lead and execute top-of-funnel business development strategy across targeted global dealer accounts.
• Own pipeline creation, ensuring quality opportunity development aligned to strategic deployment priorities.
• Drive dealer engagement through structured prospecting, stakeholder alignment, and relationship management.
• Lead product advocacy efforts, translating Cat Converge Suite capabilities into clear business value for dealers.
• Manage D365 Sales as your business development CRM to document opportunities, manage contacts, oversee pipeline health.

Skills

Customer Focus

Data Gathering & Analysis

Decision Making & Critical Thinking

Effective Communications

Relationship Management

Strategic Thinking

Value Selling

Education

Bachelor's degree in Business, Information Systems, Engineering, or related field

Tools

Microsoft Dynamics 365 Finance & Operations

Dynamics 365 Customer Engagement

Power Apps

Power Automate

Dataverse

API Integrations

Azure Integration Services

Job description

Caterpillar's Cat Digital team seeks a Senior Manager of Business Development - Dynamics 365. You will lead global pipeline creation, dealer engagement, and early-stage solutioning for the Cat Converge Suite, coordinating a cross-functional team across regions to accelerate adoption.

You will manage D365 Sales as the BD CRM, demonstrate value, and translate capabilities into business outcomes for dealers. The role requires 10+ years in enterprise software sales and 3+ years of leadership.