Senior Manager / Director, Technical Services

PLZ Corp; Downers Grove (IL); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in personal care products is seeking a Senior Manager/Director of Technical Services. This role involves ensuring product quality and safety, managing teams, and collaborating across departments to meet customer needs. The ideal candidate will have extensive experience in technical services, strong problem-solving skills, and a relevant degree. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Company paid Life and Short-Term disability

401k & company provided match

Paid Time Off

Bonus incentive programs

Qualifications

• Minimum of 10 years of Technical Services or related experience.
• Experience in a manufacturing environment preferred.

Responsibilities

• Manage Regulatory and Technical Data teams.
• Collaborate with R&D, Regulatory, Quality, and Production.
• Develop and implement standard operating processes.

Skills

Critical thinking

Problem-solving

Time management

Interpersonal skills

Analytical skills

Communication

Education

BS or higher degree in Chemistry

Chemical Engineering

Biology

Tools

SAP

ProductVision

SharePoint

Smartsheet

MS Office

Job description

Senior Manager / Director, Technical Services

Job Category: OTHER

Requisition Number: SENIO005061

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• Posted : May 15, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Downers Grove, IL
2651 Warrenville Rd
Suite 300
Downers Grove, IL 60515, USA

Downers Grove, IL
2651 Warrenville Rd
Suite 300
Downers Grove, IL 60515, USA

PLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people. Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the support you need to create the career you want, through engagement, equity and inclusion, and opportunity.

From household cleaning solutions to personal care products, and food to automotive lubricants, PLZ produces more than 2,500 different aerosol and liquid products in our facilities across the continent. We know that being the partner of choice for our clients starts with being the partner of choice for our employees. Learn more at www.plzcorp.com/careers or visit https://youtu.be/XYNIFpLQIJY

The Sr. Manager/Director of Technical Services – Personal Care is responsible for ensuring the quality, efficacy, and safety of products for the Personal Care Strategic Business Unit at PLZ. The Personal Care team primarily services customers in the Hair Care, Skin Care, Men’s Grooming, and Over-the-Counter product categories.

Key Responsibility:

This role will be responsible for the success of the first article, crisis management, product development support, providing quality assurance, managing the effectiveness & efficiency of our products and systems, developing streamlined process and standard operating procedures, and driving connectivity with cross-functional teams to meet customer needs and ensure valued communication with customers and vendors.

• Manage the Regulatory and Technical Data teams by overseeing day-to-day activities
• Responsible for the success of the first article by collaborating with R&D, Regulatory, Quality, Production, Project Management, and Master Data departments to align technical services with overall business goals
• Provide insight and recommendations for PLZ wide policies and procedures improvements that drive speed to market and customer satisfaction
• Develop, implement and maintain standard operating processes for the technical departments while ensuring that the processes lead to efficient and effective operations of the function
• Conduct analysis and synthesize recommendations to drive improvements throughout the Technical Services function
• Develop and achieve extensive KPIs related to new product development as well as portfolio maintenance and manage the function based on the appropriate use of the KPIs
• Lead formula, component & chemical harmonization and rationalization
• Collaborate cross-functionally (with Sales, Supply Chain, Operations, EHS, Project Management, IT) to ensure safety, manufacturability, compliance, game changing customer experience and the execution of growth & financial plans
• Work closely with the Sales organization to ensure high quality and timely services are delivered to customers
• Ensure that effective corrective actions are taken in response to customer/consumer complaints or identified quality issues
• Work closely with regulatory agencies, trade associations and other related regulatory bodies as needed to influence US and Canadian regulatory policies

Qualifications:

• Minimum of 10 years of Technical Services or related experience in a manufacturing environment – aerosol and liquid chemical technical experience preferred
• BS or higher degree in Chemistry, Chemical Engineering or Biology required
• Critical thinker with advanced problem-solving skills
• Strong initiative and drive to resolve problems and implement process improvements
• Results-oriented, data-driven mind-set, and strong business acumen with the ability to make difficult decisions
• Outstanding time management skills with multi-tasking capabilities and impeccable attention to detail and accuracy
• Ability to display strong technical, interpersonal and analytical skills
• Demonstrated ability to work effectively in a diverse team environment, across remote and multiple location, and operate independently to achieve objectives
• Exceptional organization skills with the ability to manage and prioritize tasks
• Excellent oral and written communication skills with the ability to build strong relationships with customers, vendors and co-workers
• SAP and ProductVision experience preferred
• ERP integration/migration experience preferred
• SharePoint, Smartsheet experience preferred
• Proficiency in Windows, Excel, PowerPoint, Word, Outlook and other MS Office applications

Compensation:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

PLZ Corp offers a robust suite of benefits including:

• Company paid Life and Short-Term disability.
• Voluntary benefits including additional life, disability, and hospital/accident insurance.
• 401k & company provided match.
• Paid Time Off
• Bonus incentive programs (Note, bonuses are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.