Senior CRM & Sales Operations Analyst

Lam Research; Fremont (CA); Hybrid; USD 92,000 - 211,000; Full time

Job summary

Lam Research in Fremont, CA is seeking a Business Operations Analyst 4 to drive CRM enhancements, data quality, and reporting across global sales and enterprise systems. You’ll partner with IT, vendors, and product teams to define requirements, write user stories, and support adoption from planning through go-live.

You have 5–10 years in business analysis, CRM, or digital transformation, with strong communication and change-management skills.

Qualifications

• Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
• 5–10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
• Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, and data governance.

Responsibilities

• Partner with business, IT/GIS, vendors, Account Teams, Product Groups, Sales Operations, and BDSO stakeholders to clarify needs and align on priorities.
• Own and support CRM sales system enhancements from intake through launch, including requirements, design, testing, deployment, adoption, and post-launch support.
• Document user stories, business requirements, acceptance criteria, process flows, data mappings, business rules, KPIs, and functional specifications.
• Analyze current-state sales and operational processes, identify gaps, and drive standardization and scalability.
• Plan and support UAT, test cases, defect triage, regression testing, release validation, go/no-go readiness, and hypercare.
• Improve data quality, reporting, dashboards, and single-source-of-truth across CRM, Power BI, SAP CRM, Microsoft Dynamics, and related systems.
• Drive user adoption through training, communications, demos, user guides, onboarding, and support improvements.
• Maintain project trackers, action item logs, decision records, status updates, and readiness checklists.

Skills

CRM systems

Business analysis

Process improvement

Data quality

Agile / Scrum

Communication

Power BI

SharePoint

Jira Service Management

Azure DevOps

Change management

Tools

Power BI

SharePoint

Jira Service Management

Confluence

Azure DevOps

Job description

Lam Research in Fremont, CA is seeking a Business Operations Analyst 4 to drive CRM enhancements, data quality, and reporting across global sales and enterprise systems. You’ll partner with IT, vendors, and product teams to define requirements, write user stories, and support adoption from planning through go-live.

You have 5–10 years in business analysis, CRM, or digital transformation, with strong communication and change-management skills.