Senior Manager, Digital Identity Operations (AI-Driven)

Optum

Eden Prairie (MN)

On-site

USD 113,000 - 193,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

Optum, based in Eden Prairie, MN, seeks a Senior Manager to lead the Digital Identity Operations team responsible for enterprise identity capabilities across B2C and B2B portals. You will drive operational excellence, incident response, on-call governance, and continuous improvement to deliver reliable digital identity services.

The role requires collaborating with engineering, SRE, cybersecurity, product, and line-of-business teams to ensure resilience, scalability, and optimal user

Qualifications

7+ years of technology operations experience with production support and incident management.
4+ years of people management or technical leadership experience.
3+ years supporting enterprise Digital Identity platforms in production.

Responsibilities

Lead Digital Identity operations, ensuring high availability and service levels.
Manage incident response, P1/P2 war rooms, and RCA.
Collaborate with product, engineering, SRE, cybersecurity, and operations teams.
Apply AI-first mindset to automation, alerting, and knowledge management.

Skills

Operations leadership

Incident management

SLA management

Root cause analysis

AI/Automation mindset

Cross-functional collaboration

Leadership in incidents

Education

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or related field

Tools

OpenID Connect

OAuth 2.0

SAML

MFA

Azure

AWS

GCP

Job description

The role requires collaborating with engineering, SRE, cybersecurity, product, and line-of-business teams to ensure resilience, scalability, and optimal user

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