Senior Manager, Digital Experience Technical Specialist, Digital Banking

Medium; United States; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health/dental/vision plans

4 weeks PTO

401(k) + company match

Metro SmartTrip benefits

Hybrid/Remote work 4 days in office

Solar panel / EV incentives

Veterans subscriptions & perks

Top Workplaces award

Job summary

Forbright Bank seeks a Senior Manager, Digital Experience Technical Specialist to lead client-facing technology platforms. You will troubleshoot, implement solutions, and drive continuous improvements across digital account opening and online banking.

Requires a strong technical background with 6+ years in technology, 3+ years as a frontend/full‑stack developer, and experience with APIs and cloud architectures. Hybrid remote/in‑office work and competitive benefits are offered.

Qualifications

• Bachelor’s degree in a technical field is required.
• Minimum 6 years in technology, preferably in financial services.
• Minimum 3 years as frontline or full‑stack developer in finance.
• Strong cloud and microservices knowledge; reading API specs helpful.
• Proficient in HTML, CSS, JavaScript, SQL; Python preferred.
• Experience integrating with Q2, Alloy, MANTL, Finxact or similar.

Responsibilities

• Develop and execute the self‑service banking strategy.
• Serve as SME for digital account opening and online banking platforms.
• Maintain and troubleshoot digital platforms; provide tech support.
• Create and maintain internal technical documentation.
• Collaborate with stakeholders to implement enhancements.
• Produce POC solutions to validate feasibility.
• Communicate with internal and external partners.

Skills

6+ years technology experience

3+ years frontend/backend

Interpersonal skills

Communication skills

Team collaboration

Self‑motivated / self‑directed

Adaptable / multitask

Independent and team player

Education

Bachelor’s Degree in Computer Science / Engineering / IT

Tools

HTML/CSS/JavaScript

SQL

Python

Q2 APIs

Alloy

MANTL

Finxact

Microsoft Office

Job description

Job Summary

Senior Manager, Digital Experience Technical Specialist responsible for managing the Digital Bank’s client‑facing technology platforms. This role leverages technical expertise to troubleshoot issues, implement solutions, and contribute to continuous improvements across digital account opening and online banking platforms. The role requires a proactive, self‑driven, and passionate Senior Manager who is committed to delivering a best‑class digital experience for our customers.

Duties and Responsibilities

• Develop and execute the Bank's self‑service banking strategy in alignment with overall business goals
• Serve as the technical subject matter expert (SME) for digital account opening and online banking platforms
• Maintain and troubleshoot technical issues related to digital platforms
• Provide technical support to business partners and internal teams
• Develop and maintain internal technical documentation
• Develop proof‑of‑concept (POC) solutions to validate technical feasibility
• Collaborate with stakeholders to gather requirements and implement platform enhancements
• Communicate effectively with internal stakeholders and external vendors
• Stay current with emerging digital trends and evaluate their potential impact
• Ensure compliance with regulatory requirements and industry standards for digital banking
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical field (required)
• Minimum of 6 years of experience in technology (preferably in Financial Services and/or Banking) (required)
• Minimum of 3 years of experience as a front‑end or full‑stack developer, preferably within financial services (required)
• Strong understanding of modern architectural patterns (e.g., microservices, event‑driven architecture) and cloud computing principles
• Proficiency in reading and understanding technical documentation, including API specifications, sequence diagrams, and detailed system designs
• Proficiency in HTML, CSS, JavaScript, and SQL; experience with Python highly preferred
• Proven experience integrating various platforms such as Q2, Alloy, MANTL, Finxact, or similar online banking platforms, including understanding their APIs, data structures, and implementation methodologies
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the Bank
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem‑solving and time‑management skills
• Self‑motivated, self‑directed, and results‑oriented
• Adaptable and able to multitask in a fast‑paced environment
• Can work independently and within a team; solution‑oriented with a collaborative approach

Compensation

The pay range for this position is $125,000 – $150,000 per year, dependent on qualifications and experience.

Position Requirements

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

Additional Duties

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401(k) + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in‑office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023‑2026)

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre‑employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at‑will, which means that either you or the Company may terminate the relationship at any time.

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