Senior Manager, Digital CX Insights & Analytics

Abbott Laboratories; Illinois; On-site; USD 129,300 - 258,700; Full time

Benefits offered by this job

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Job summary

Abbott Laboratories seeks a Senior Manager for Digital Insights and Analytics to enhance customer experience through advanced insights. This critical role involves owning the Customer Experience Index and driving improvements across the organization’s digital touchpoints.

Candidates should have over 10 years of experience in Customer Experience, digital marketing, and leadership capabilities. The position offers a competitive salary range of $129,300 – $258,700.

Qualifications

• 10+ years of experience in Customer Experience, analytics, digital marketing, consulting, or related fields.
• 4+ years of leadership experience managing teams or driving enterprise initiatives.
• Proven experience implementing CX measurement frameworks at scale.

Responsibilities

• Own and evolve the enterprise Customer Experience Index (CEI).
• Design and operationalize a closed-loop Voice of Customer (VoC) program.
• Lead end-to-end customer journey mapping and identify friction points.

Skills

Customer Experience (CX)

Analytics

Digital Marketing

Leadership

Data Analysis

Communication

Education

Bachelor’s degree in Marketing, Business Analytics, or related field

Tools

Google Analytics

Job description

Abbott Laboratories seeks a Senior Manager for Digital Insights and Analytics to enhance customer experience through advanced insights. This critical role involves owning the Customer Experience Index and driving improvements across the organization’s digital touchpoints.

Candidates should have over 10 years of experience in Customer Experience, digital marketing, and leadership capabilities. The position offers a competitive salary range of $129,300 – $258,700.