Senior Manager, DevOps

IDEXX; Worcester (MA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health/dental/vision benefits Day-One

5% 401k matching

Annual cash bonus and yearly equity

Pet insurance

Mental health resources

Volunteer paid days off

Employee stock program

Foundation donation matching

Job summary

IDEXX is seeking a Senior Manager of DevOps to lead a team supporting veterinary software and diagnostic platforms. You will drive reliable, secure cloud operations, CI/CD pipelines, and platform engineering with cross-functional collaboration across veterinary software, product engineering, and security teams.

You will guide incident response, cost management, and scalable automation while shaping DevOps culture and practices across customer-facing products.

Qualifications

• 7–10+ years of DevOps, infrastructure, or platform engineering experience.
• Experience leading DevOps engineers supporting SaaS or customer-facing apps.
• Hands-on with cloud platforms (AWS), IaC, CI/CD, observability, and container/serverless models.
• Security, compliance, and resilience should be embedded in pipelines.

Responsibilities

• Lead and grow a DevOps team aligned to IDEXX’s software platforms.
• Partner with product engineering to align DevOps with roadmaps and priorities.
• Drive infrastructure security practices in collaboration with security leaders.
• Advance automation and AI-enabled workflows to speed deployments and reliability.
• Evaluate tools and platform improvements for scalability and cost efficiency.
• Oversee incident response, root-cause analysis, and continuous improvement.
• Own cloud cost management and secure use of cloud resources.

Skills

Leadership experience

AWS

Infrastructure as code

CI/CD

Observability

Security & compliance

Incident management

Communication

Education

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Tools

Datadog

CloudWatch

Job description

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

We are seeking a Senior Manager of DevOps to lead DevOps engineers supporting IDEXX’s Veterinary Software and diagnostic software platforms, including customer-facing products that connect veterinary practices, diagnostic workflows, and cloud-based services. This role supports the strategy and execution behind reliable, secure, and scalable cloud operations, infrastructure security, CI/CD pipelines, and platform engineering capabilities. You will partner closely with Veterinary Software, diagnostic software, product engineering, security, and IT leadership to advance platform capabilities and ensure strong operational support for customer-facing software products.

In this role you will…

• Lead and develop a team of DevOps engineers aligned to IDEXX’s Veterinary Software and diagnostic software product areas, setting priorities, coaching for growth, and ensuring strong operational execution.
• Partner with product engineering leaders to align DevOps support models, cloud infrastructure work, release enablement, and platform improvements with product roadmaps and business priorities.
• Drive infrastructure security practices, including access controls, vulnerability management, secure configuration, and compliance, in partnership with security and business leaders.
• Advance the DevOps team’s use of automation and AI-enabled workflows to increase deployment speed, reliability, developer productivity, and support efficiency.
• Evaluate and introduce tools and platform advancements that improve scalability, cost efficiency, resilience, and standardization.
• Manage incident response processes and drive root‑cause analysis, operational readiness, and continuous improvement across supported software platforms.
• Own vendor and cloud cost management, ensuring efficient and secure use of cloud resources.

What You Will Need To Succeed...

• 7-10+ years of experience in DevOps, infrastructure, software operations, or platform engineering, with significant experience leading technical teams.
• Experience managing DevOps engineers who support commercial software products, SaaS platforms, or customer-facing application environments.
• Strong hands-on background with cloud platforms, especially AWS, as well as infrastructure as code, CI/CD, observability, and container or serverless operating models.
• Demonstrated experience embedding security, compliance, and operational resilience into infrastructure lifecycle management and software delivery pipelines.
• Hands-on experience with observability platforms such as Datadog or CloudWatch for monitoring, alerting, and performance management.
• Proven track record of scaling and developing a DevOps or platform team, including hiring, coaching, org design, prioritization, and maturing operational processes.
• Experience leading teams through production incidents, operational reviews, root‑cause analysis, and continuous improvement.
• Excellent communication skills, with the ability to translate technical strategy, operational risk, and product support needs for technical and non-technical stakeholders.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Location: Local, driving distance to our Westbrook, Maine headquarters with a flexible hybrid requirement of only 8 days per month on site. Alternatively, we will consider those in NH or MA that can visit less often.

Nice to Have

• Experience supporting veterinary software, healthcare, diagnostics, regulated technology, or other mission-critical product environments.
• Familiarity with cost management, FinOps tooling, and multi-cloud environments.

What You Can Expect From Us

• Base annual salary target: $150000 - $170000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus and yearly equity award
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.