Senior Manager, DevOps

IDEXX; Concord (NH); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits Day-One

Annual cash bonus

Yearly equity award

5% 401k matching

Pet insurance

Volunteer paid days off

Foundation donation matching

Job summary

IDEXX is seeking a Senior Manager of DevOps to lead a team supporting veterinary and diagnostic software, cloud platforms, and customer-facing services. You’ll drive secure, scalable infrastructure, CI/CD pipelines, and platform engineering in a hybrid onsite/remote model.

You’ll partner across engineering and security to align roadmaps, improve reliability, and reduce costs, while mentoring engineers and guiding incident response and continuous improvement.

Qualifications

• 7–10+ years of DevOps/infrastructure/platform engineering experience and leadership of technical teams.
• Experience managing DevOps engineers for commercial software products, SaaS platforms, or customer-facing environments.
• Strong hands-on with cloud platforms, especially AWS, plus IaC, CI/CD, observability, and container/serverless models.
• Experience embedding security/compliance and operational resilience into lifecycle management and pipelines.
• Hands-on experience with observability tools such as Datadog or CloudWatch for monitoring and performance.
• Proven track record scaling and developing a DevOps/platform team with hiring, coaching, and process maturation.
• Experience leading teams through incidents, root-cause analysis, and continuous improvement.
• Excellent communication skills translating strategy and risk to technical and non-technical stakeholders.
• Bachelor’s degree required; local driving distance to Westbrook, ME HQ with hybrid visitsNH/MA acceptable.

Responsibilities

• Lead and develop a team of DevOps engineers aligned to IDEXX product areas and roadmaps.
• Partner with product engineering to align DevOps support models with roadmaps and priorities.
• Drive infrastructure security practices and compliance with leadership.
• Advance automation and AI-enabled workflows to boost deployment speed and reliability.
• Evaluate and adopt tools that improve scalability, cost efficiency, and resilience.
• Oversee incident response, root-cause analysis, and operational readiness.
• Own vendor and cloud cost management for efficient resource use.

Skills

DevOps leadership

AWS

CI/CD

IaC

Observability

Security & compliance

Incident management

Cost management

Communication

Education

Bachelor's degree in Computer Science/Engineering

Tools

Datadog

CloudWatch

Job description

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

We are seeking a Senior Manager of DevOps to lead DevOps engineers supporting IDEXX’s Veterinary Software and diagnostic software platforms, including customer-facing products that connect veterinary practices, diagnostic workflows, and cloud-based services. This role supports the strategy and execution behind reliable, secure, and scalable cloud operations, infrastructure security, CI/CD pipelines, and platform engineering capabilities. You will partner closely with Veterinary Software, diagnostic software, product engineering, security, and IT leadership to advance platform capabilities and ensure strong operational support for customer-facing software products.

In this role you will…

• Lead and develop a team of DevOps engineers aligned to IDEXX’s Veterinary Software and diagnostic software product areas, setting priorities, coaching for growth, and ensuring strong operational execution.
• Partner with product engineering leaders to align DevOps support models, cloud infrastructure work, release enablement, and platform improvements with product roadmaps and business priorities.
• Drive infrastructure security practices, including access controls, vulnerability management, secure configuration, and compliance, in partnership with security and business leaders.
• Advance the DevOps team’s use of automation and AI-enabled workflows to increase deployment speed, reliability, developer productivity, and support efficiency.
• Evaluate and introduce tools and platform advancements that improve scalability, cost efficiency, resilience, and standardization.
• Manage incident response processes and drive root‑cause analysis, operational readiness, and continuous improvement across supported software platforms.
• Own vendor and cloud cost management, ensuring efficient and secure use of cloud resources.

What You Will Need To Succeed...

• 7-10+ years of experience in DevOps, infrastructure, software operations, or platform engineering, with significant experience leading technical teams.
• Experience managing DevOps engineers who support commercial software products, SaaS platforms, or customer-facing application environments.
• Strong hands-on background with cloud platforms, especially AWS, as well as infrastructure as code, CI/CD, observability, and container or serverless operating models.
• Demonstrated experience embedding security, compliance, and operational resilience into infrastructure lifecycle management and software delivery pipelines.
• Hands-on experience with observability platforms such as Datadog or CloudWatch for monitoring, alerting, and performance management.
• Proven track record of scaling and developing a DevOps or platform team, including hiring, coaching, org design, prioritization, and maturing operational processes.
• Experience leading teams through production incidents, operational reviews, root‑cause analysis, and continuous improvement.
• Excellent communication skills, with the ability to translate technical strategy, operational risk, and product support needs for technical and non-technical stakeholders.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Location: Local, driving distance to our Westbrook, Maine headquarters with a flexible hybrid requirement of only 8 days per month on site. Alternatively, we will consider those in NH or MA that can visit less often.

Nice to Have

• Experience supporting veterinary software, healthcare, diagnostics, regulated technology, or other mission-critical product environments.
• Familiarity with cost management, FinOps tooling, and multi-cloud environments.

What You Can Expect From Us

• Base annual salary target: $150000 - $170000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus and yearly equity award
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.