Senior Manager, Dasher & Logistics - Dasher Financial

DoorDash, Inc.; Seattle (WA); On-site; USD 180,000 - 260,000; Full time

Job summary

DoorDash, Inc. is seeking a Senior Manager to run our banking business, and to grow into the GM of it.

This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. The first twelve months are about making the business stronger on every axis at once: growing the user base and the revenue levers that already work, taking down the cost to serve, and pulling more of the banking operation under our

Responsibilities

• Own the P&L - user growth, revenue per user, and cost to serve
• Build the operating model for a regulated financial product: service levels, vendor accountability, escalation paths, and the controls that keep the program healthy
• Own our external partnerships end to end and represent the business in negotiations
• Find the next revenue levers in a business that already has scale, and make the case for what we should invest in
• Develop and lead a team of operators, and build the bench that lets the business grow faster than headcount

Job description

About The Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. Dasher Financial is our bet that the financial system serving gig workers should be built by the platform they already work on. From instant access to earnings, to bill pay and savings, to credit-building tools, our goal is to become the financial home for Dashers. Our banking product serves 2M+ monthly active Dashers, and the business has more than doubled in the past year.

About The Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. Dasher Financial is our bet that the financial system serving gig workers should be built by the platform they already work on. From instant access to earnings, to bill pay and savings, to credit-building tools, our goal is to become the financial home for Dashers. Our banking product serves 2M+ monthly active Dashers, and the business has more than doubled in the past year.

About The Role

We're looking for a Senior Manager to run our banking business, and to grow into the GM of it. This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. But the business is also early enough that the decisions you make will help determine what this becomes.

The first twelve months are about making the business stronger on every axis at once: growing the user base and the revenue levers that already work, taking down the cost to serve, and pulling more of the banking operation under our own control. These three pull against each other, and deciding how to trade them off against the P&L is the job.

You’ll also be the face of this business outside the company. Our processor, program manager, and sponsor bank determine what we can build, how fast, and at what cost. You’ll own those relationships, hold partners to what they committed to, and sit at the table when we negotiate the next set of terms. This is a commercial role as much as an operational one.

And you’ll lead the team that runs it, hiring and developing operators who own their surfaces while staying hands‑on yourself. At this stage the person running the business is still personally in the data, in the partner rooms, and in the details of how the machine actually works.

You Will

• Own the P&L - user growth, revenue per user, and cost to serve
• Build the operating model for a regulated financial product: service levels, vendor accountability, escalation paths, and the controls that keep the program healthy
• Own our external partnerships end to end and represent the business in negotiations
• Find the next revenue levers in a business that already has scale, and make the case for what we should invest in
• Develop and lead a team of operators, and build the bench that lets the business grow faster than headcount
• Represent the business to