Senior Manager, Customer Success Programs & Operations (Fully Remote)

BHG Financial; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Great Place to Work certified

Job summary

BHG Financial, a provider of innovative financial solutions, seeks a Senior Program Manager to lead cross-functional programs from planning through adoption. You will build stakeholder alignment across departments and leadership levels and drive governance structures, workflows, SOPs, and operating procedures.

The role demands exceptional relationship-building, the ability to influence without direct authority, and strong business judgment.

Qualifications

• Exceptional relationship-building and communication skills.
• Ability to influence stakeholders without direct authority.
• Strong business judgment and problem-solving abilities.

Responsibilities

• Lead cross-functional programs from planning through implementation and adoption.
• Build stakeholder alignment across departments and leadership levels.
• Develop governance structures, workflows, SOPs, and operating procedures.

Skills

Relationship-building

Communication skills

Influence without authority

Job description

• Lead cross-functional programs from planning through implementation and adoption.
• Build stakeholder alignment across departments and leadership levels.
• Develop governance structures, workflows, SOPs, and operating procedures.

What Will Make Someone Successful:

• Exceptional relationship-building and communication skills.
• Ability to influence stakeholders without direct authority.
• Strong business judgment and problem-solving abilities.

What You'll Need:

• 7+ years in Program Management, Business Operations, or a related field.
• Proven success leading complex cross-functional initiatives.
• Experience developing operational processes and documentation.

BHG Financial provides innovative financial solutions to high-earning professionals, small businesses, and institutions. The company has an award-winning culture centered on transforming employees into effective business leaders and is Great Place to Work certified.