Senior Manager, Customer Success — MedTech Digital Adoption

Johnson Johnson; Raritan (NJ); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Manager, Customer Success to advance the Digital Strategy & Innovation within the MedTech Supply Chain portfolio. This role leads a cross‑functional team to drive high‑value digital opportunities, adoption, and sustained value across business and product partners.

You will craft value cases, define outcomes, and align investments with strategy while enabling governance and performance insights for leadership. Remote options may be considered case by case.

Qualifications

• Bachelor’s degree required; focus in Business, Engineering, Supply Chain, IS, Analytics, or equivalent preferred.
• Minimum eight years of relevant professional experience.
• Experience in Customer Success, Digital Transformation, or Portfolio Management.
• Proven ability to define value frameworks, metrics, and exec reporting.
• Experience leading adoption, customer engagement, and change for digital products.
• Strong analytical and data-driven decision making with dashboarding.

Responsibilities

• Manage business relationships with leaders and identify high-value digital opportunities.
• Guide demand intake, qualification, and handoffs to Product Management and governance teams.
• Lead customer discovery, define value cases, outcomes and success criteria.
• Contribute to portfolio governance, funding decisions, and prioritization.
• Partner to strengthen customer engagement, adoption, and feedback across the lifecycle.
• Define value realization metrics and provide leadership with insights and escalations.

Skills

Analytical thinking

Data-driven decisions

Dashboarding

Communication skills

Cross-functional leadership

Influencing

Education

Bachelor's degree

Advanced degree preferred

Job description

Johnson & Johnson is seeking a Senior Manager, Customer Success to advance the Digital Strategy & Innovation within the MedTech Supply Chain portfolio. This role leads a cross‑functional team to drive high‑value digital opportunities, adoption, and sustained value across business and product partners.

You will craft value cases, define outcomes, and align investments with strategy while enabling governance and performance insights for leadership. Remote options may be considered case by case.