Senior Manager, Customer Success — Growth & Adoption

Baxter; Deerfield (IL); Teletrabalho; USD 136 000 - 187 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parental leave

Paid time off

Paid holidays

401(k)

Employee discount

Resumo da oferta

Baxter is seeking a Senior Manager, Customer Success to lead strategy, transformation, and ongoing development of Baxter's CS organization within Customer Experience & Delivery. You will drive adoption, outcomes, retention, and value realization across the connected care portfolio, shaping a proactive, metrics-driven team.

You will lead Customer Success Leaders and Connected System Application Engineers, partnering with Sales, clinical ops, product, and support to deliver a unified Baxter

Qualificações

• 8–10 years in Customer Success, CX, or related field.
• 3+ years of people leadership experience.
• Experience building or transforming CS orgs and operating models.

Responsabilidades

• Lead and develop a multidisciplinary CS Leaders and engineers team.
• Scale the CS operating model: onboarding, adoption, health scoring, governance.
• Develop segmentation, coverage, and capacity planning aligned to customer needs.
• Drive product adoption, health, value realization, retention, and NPS.
• Establish executive engagement practices and governance.
• Collaborate with Sales, Product, Engineering, and Support for a coordinated experience.
• Establish analytics and VOC processes for actionable insights.

Conhecimentos

Leadership

Strategic thinking

Cross-functional collaboration

Executive communication

Customer-centric

Formação académica

Bachelor's degree in Business, Healthcare, IT, Engineering or related field

Ferramentas

Gainsight

Salesforce

Descrição da oferta de emprego

Baxter is seeking a Senior Manager, Customer Success to lead strategy, transformation, and ongoing development of Baxter's CS organization within Customer Experience & Delivery. You will drive adoption, outcomes, retention, and value realization across the connected care portfolio, shaping a proactive, metrics-driven team.

You will lead Customer Success Leaders and Connected System Application Engineers, partnering with Sales, clinical ops, product, and support to deliver a unified Baxter