Remote Senior Manager, Customer Success - Growth Leader

Baxter International Inc.; United States; Remote; USD 136,000 - 187,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee Stock Purchase Plan (ESPP)

Paid time off

Job summary

Baxter International Inc. is seeking a Senior Manager, Customer Success to lead strategy, transformation, and ongoing development of Baxter’s Customer Success organization within Customer Experience & Delivery.

You will drive product adoption, customer outcomes, retention, and value realization across Baxter’s connected care portfolio. As a leader, you will scale a growing team, implement health frameworks, KPIs, governance, and repeatable processes to enable a world-class customer

Qualifications

• Bachelor’s degree in a related field is required.
• Experience leading Customer Success teams and programs.
• Strong knowledge of health care technology and customer engagement.

Responsibilities

• Lead a multidisciplinary team of Customer Success Leaders and Engineers.
• Scale operating model with onboarding, adoption programs, and health scoring.
• Develop segmentation, coverage, and capacity planning aligned to customer needs.
• Drive product adoption, health, retention, and value realization across portfolio.
• Establish executive engagement practices and governance meetings.
• Collaborate with Sales to identify risks and growth opportunities.
• Partner with cross-functional teams to deliver a coordinated customer experience.
• Establish reporting and voice-of-customer processes for continuous improvement.

Skills

Customer Success

Leadership

Strategic Planning

Stakeholder Management

Education

Bachelor’s degree in Business, Healthcare, IT, Engineering or related field

Tools

Gainsight

Salesforce

Job description

Baxter International Inc. is seeking a Senior Manager, Customer Success to lead strategy, transformation, and ongoing development of Baxter’s Customer Success organization within Customer Experience & Delivery.

You will drive product adoption, customer outcomes, retention, and value realization across Baxter’s connected care portfolio. As a leader, you will scale a growing team, implement health frameworks, KPIs, governance, and repeatable processes to enable a world-class customer