Senior Manager, Customer Quality & Account Mgmt (Remote)

Ciena Corporation; United States; Remote; USD 138,600 - 221,400; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) with company matching

Employee Stock Purchase Program

Job summary

A leading technology company is seeking a Customer Quality Advocate Senior Manager to lead the Americas Quality Account Management team. This role focuses on ensuring product quality through collaboration with stakeholders, analyzing customer results, and implementing improvements. Candidates should hold a Bachelor’s degree and have experience in quality engineering. A competitive salary range of $138,600 - $221,400 is offered, alongside a comprehensive benefits package.

Qualifications

• Minimum of 2 years of proven experience in quality engineering or management.
• Strong knowledge of telecom equipment and customer baselines.
• Exceptional organizational skills to manage multiple projects.

Responsibilities

• Analyze and communicate customer results to drive resolutions.
• Collaborate with account teams and customers to address quality needs.
• Monitor metrics for continuous quality enhancement.

Skills

Quality engineering experience

Statistical analysis

Microsoft Office Suite

Customer communication

Leadership

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

SQL

Salesforce

JIRA

Power BI

Job description

A leading technology company is seeking a Customer Quality Advocate Senior Manager to lead the Americas Quality Account Management team. This role focuses on ensuring product quality through collaboration with stakeholders, analyzing customer results, and implementing improvements. Candidates should hold a Bachelor’s degree and have experience in quality engineering. A competitive salary range of $138,600 - $221,400 is offered, alongside a comprehensive benefits package.