Senior Manager, Customer Operations — Hybrid Logistics Leader

Yusen Logistics Group; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Yusen Logistics Group in Jacksonville, FL seeks a Senior Manager, Customer Operations to lead the customer-facing brokerage operations across Truckload, Intermodal, LTL, and Parcel services, driving world-class service, strong client relationships, and accountability for performance across teams from load tender to delivery.

You will partner with Sales, Pricing, Carrier Operations, Finance, IT, and other groups to deliver profitable, scalable transportation solutions, set operating standards,

Qualifications

• Minimum seven years of progressive experience in transportation, freight brokerage, logistics operations, or related customer-facing supply chain functions.
• Minimum three years of people-leadership experience managing managers or multi-level teams.
• Proven track record leading customer-facing transportation operations and managing strategic accounts.
• Working knowledge of Truckload, Intermodal, LTL, and Parcel operations and exception-management practices.
• Strong financial and commercial acumen with ability to interpret account trends.

Responsibilities

• Lead customer-facing brokerage operations across Truckload, Intermodal, LTL, and Parcel services.
• Establish standards, staffing models, and account ownership for reliable service.
• Maintain relationships and lead operational reviews with customers and stakeholders.
• Identify growth opportunities; partner with Sales, Pricing, and leadership on bids and pricing reviews.
• Develop SOPs, playbooks, reporting routines, and drive continuous improvement.

Skills

Operations leadership

Customer relationship mgmt

Strategic planning

Cross-functional collaboration

Analytical problem solving

MS Excel / data analysis

Education

Bachelor's degree in business/logistics

Tools

Transportation Management System (TMS)

Microsoft Excel

PowerPoint

BI / analytics tools

Job description

Yusen Logistics Group in Jacksonville, FL seeks a Senior Manager, Customer Operations to lead the customer-facing brokerage operations across Truckload, Intermodal, LTL, and Parcel services, driving world-class service, strong client relationships, and accountability for performance across teams from load tender to delivery.

You will partner with Sales, Pricing, Carrier Operations, Finance, IT, and other groups to deliver profitable, scalable transportation solutions, set operating standards,