Senior Manager, Customer Insights & Strategy

my7elevenhr; Irving (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

7-Eleven is seeking a Senior Manager, Customer Insights to lead and elevate our Customer Insights function, ensuring insights are strategically embedded across the organization and directly influence key business decisions.

This primary research role anchors analytics with qualitative and quantitative studies, customer feedback, and market intelligence, guiding strategy for growth, customer experience, and performance across stores and digital channels.

Qualifications

• Senior-level expertise in customer insights and market research.
• Strong ability to translate data into actionable business decisions.
• Excellent cross-functional collaboration and stakeholder management.

Responsibilities

• Own the Customer Insights roadmap, intake process, and research pipeline to drive growth and customer experience.
• Build enterprise view of customer need states and competitive intelligence to inform product and brand strategies.
• Translate research findings into compelling narratives to influence decisions across Marketing, Merchandising, Operations, Loyalty, and Digital.
• Oversee design and delivery of qualitative and quantitative research programs and ongoing listening/measurement initiatives.

Job description

7-Eleven is seeking a Senior Manager, Customer Insights to lead and elevate our Customer Insights function, ensuring insights are strategically embedded across the organization and directly influence key business decisions.

This primary research role anchors analytics with qualitative and quantitative studies, customer feedback, and market intelligence, guiding strategy for growth, customer experience, and performance across stores and digital channels.