Senior Manager, Customer Growth & Programs

Darktrace; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

100% medical, dental and vision insurance

Paid parental leave

Pet insurance discount

Life insurance

Commuter benefits

401(k)

Employee Assistance Program

Job summary

A global AI cybersecurity leader is seeking a Senior Manager, Audience & Program Marketing in Phoenix, AZ. This role focuses on designing programs to deepen customer engagement and drive growth through cross-sell and upsell initiatives. The ideal candidate has over 5 years in B2B marketing, a data-driven mindset, and experience in customer success enablement. Other perks include comprehensive health insurance, paid parental leave, and 401(k) plans.

Qualifications

• 5+ years of experience in B2B marketing focusing on customer marketing.
• Strong understanding of customer lifecycle management and SaaS metrics.
• Hands-on experience with CRM and marketing automation platforms.

Responsibilities

• Design and execute targeted programs influencing customer outcomes.
• Develop multi-touch campaigns for the customer journey.
• Lead engagement programs for customer satisfaction and retention.

Skills

B2B marketing experience

Customer success enablement

Project management skills

Data analysis skills

Communication skills

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Salesforce

Gainsight

HubSpot

Job description

A global AI cybersecurity leader is seeking a Senior Manager, Audience & Program Marketing in Phoenix, AZ. This role focuses on designing programs to deepen customer engagement and drive growth through cross-sell and upsell initiatives. The ideal candidate has over 5 years in B2B marketing, a data-driven mindset, and experience in customer success enablement. Other perks include comprehensive health insurance, paid parental leave, and 401(k) plans.