SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

Mohawk Builder + Multifamily; Kennesaw (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Mohawk Builder + Multifamily is seeking a Senior Manager for Customer Experience Analytics to lead team efforts in digital analytics. The role involves managing projects, creating strategies to enhance customer experience, and training staff on analytics tools and solutions. Candidates should have extensive experience in analytics and a Master's degree in a relevant field.

Qualifications

• 9 years of experience in digital analytics and customer experience.
• Proven track record in managing Business Intelligence projects.
• Experience in predictive modeling and applying analytical insights.

Responsibilities

• Manage digital web analytics team and develop strategy.
• Create global data models and support local teams.
• Train teams on analytics solutions and problem solve data issues.

Skills

Google Analytics

Adobe Analytics

SEO

SQL

Data Visualization

Predictive Modeling

Education

Master of Science in Marketing Research

Information Technology

Tools

SAP Cloud (SAC)

Power BI

Tableau

AWS

Azure

Google Cloud Platform (GCP)

Job description

SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

Join to apply for the SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS role at Mohawk Builder + Multifamily

SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

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Senior Manager Customer Experience Analytics

Job ID: 84503

Position Title: Sr. Manager Customer Experience Analytics

Company/Employer: Mohawk Industries, Inc.

Worksite Location: 1155 Roberts Boulevard, Suite 200, Kennesaw, GA 30144

Job Duties And Responsibilities

• Manage the team responsible for digital web analytics and customer experience.
• Develop strategy around digital web analytics and customer experience.
• Work with subject matter experts across to improve overall strategic and operational performance.
• Create analytics culture to help drive data driven strategic decision making in the organization.
• Create global data models and stories and help local BU teams in digital analytics.
• Develop and provide training on analytics solutions to support the business strategies.
• Problem solve by identifying, addressing, and resolving data problems in an appropriate manner.
  
  

This Position Has 3 Direct Reports

• Sr. Applications Coordinator (1)
• Consultant (1)
• Contingent Worker (1)
  
  

Minimum Education/Experience Requirements

• Requires a Master of Science degree in Marketing Research, Information Technology, or a directly related field of study, plus the following experience:
• 9 years of progressively responsible and related combined experience in Google, Adobe Analytics, Hot Jar, and SEO for a large global organization ($5B+ in revenue);
• 9 years of experience developing data visualization with one or more of the following visual Business Intelligence (BI) tools: SAP Cloud (SAC), Power Business Intelligence (BI), or Tableau;
• 9 years of experience in SQL;
• 9 years of combined experience in understanding and applying Business Intelligence (BI) and Enterprise Data Warehouse (EDW) concepts;
• 9 years of experience in SAP landscape (for example: SAP BW, HANA Modeling);
• 9 years of combined experience in managing and delivering Business Intelligence (BI)/Web Analytics projects;
• 9 years of experience applying analytics skills with predictive modeling;
• 9 years of experience managing global projects; and
• 5 years of experience with at least 2 of the following public cloud technologies: Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP).
• Experience may be gained concurrently.
• Work from home available. Must reside within commuting distance from employer's Kennesaw, GA office.
• Requires approximately 25% travel to other domestic company worksite locations.
  
  

#DNP

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Building Materials

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