SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

Mohawk Industries, Inc.; Kennesaw (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

A leading global flooring manufacturer seeks a Senior Manager for Customer Experience Analytics. This role involves managing a team responsible for web analytics, developing data-driven strategies, and driving strategic decision-making. Candidates should have a Master's degree and extensive experience in BI and analytics tools, preferably within large organizations. Enjoy a hybrid work model with potential travel, contributing to impactful projects in a dynamic environment.

Qualifications

• 9 years of experience in relevant analytics tools for large organizations.
• 9 years in BI and EDW concepts.
• 5 years with AWS, Azure, or GCP required.

Responsibilities

• Manage the digital web analytics team for customer experience.
• Develop strategies supporting analytics and operational performance.
• Create data models and analytics training for teams.

Skills

Google Analytics

Adobe Analytics

Data Visualization

SQL

Business Intelligence

Predictive Modeling

SEO

Cloud Technologies

Education

Master of Science in Marketing Research, Information Technology, or related field

Tools

SAP Cloud (SAC)

Power BI

Tableau

Job description

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Requisition ID: 84503

SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

Senior Manager Customer Experience Analytics

Job ID: 84503

Position Title: Sr. Manager Customer Experience Analytics

JOB DUTIES AND RESPONSIBILITIES:

• Manage the team responsible for digital web analytics and customer experience.
• Develop strategy around digital web analytics and customer experience.
• Work with subject matter experts to improve overall strategic and operational performance.
• Create an analytics culture to help drive data-driven strategic decision-making in the organization.
• Create global data models and stories, and support local BU teams in digital analytics.
• Develop and provide training on analytics solutions to support business strategies.
• Identify, address, and resolve data problems appropriately.

This position has 3 direct reports:

• Sr. Applications Coordinator (1)

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS:

• Master of Science degree in Marketing Research, Information Technology, or a related field, plus:
• 9 years of experience in Google, Adobe Analytics, Hotjar, and SEO for a large global organization ($5B+ revenue);
• 9 years of experience developing data visualizations with BI tools such as SAP Cloud (SAC), Power BI, or Tableau;
• 9 years of experience in SQL;
• 9 years of experience in Business Intelligence (BI) and Enterprise Data Warehouse (EDW) concepts;
• 9 years of experience with SAP landscape (e.g., SAP BW, HANA Modeling);
• 9 years of managing and delivering BI/Web Analytics projects;
• 9 years of applying analytics skills with predictive modeling;
• 9 years of managing global projects;
• 5 years of experience with at least 2 of the following cloud technologies: AWS, Azure, or GCP.

Experience may be gained concurrently. Work from home is available; residence within commuting distance of Kennesaw, GA is required. Approximately 25% travel to other domestic sites.

Mohawk Industries is a leading global flooring manufacturer with products for residential and commercial spaces worldwide. Our brands include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. We have transformed from an American carpet manufacturer into the world's largest flooring company with operations across multiple countries.

Mohawk Industries is an Equal Opportunity Employer, committed to an inclusive workplace, and participates in Drugs Don’t Work.