Senior Manager, Customer Debug & Platform Engineering

CareerArc; Seattle (WA); On-site; USD 190,000 - 260,000; Full time

Job summary

AMD is seeking a Senior Manager in the Platform Field Engineering group to build and lead a team of customer-facing debug engineers. The role spans server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with ongoing support through ODM factory builds.

You will set technical direction, develop talent, and drive issues to root cause, keeping deployments and ramp schedules on track while reporting to internal and external leadership.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline. Master's degree in a related technical field preferred.
• Experience leading customer-facing engineering teams, with a track record of mentoring and career development.
• Deep hands-on debugging across server hardware and firmware, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, and RAS.

Responsibilities

• Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
• Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
• Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
• Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external leadership.
• Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring issues are driven to definitive root cause and corrective action.
• Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.

Skills

People leadership

Debug depth

NPI mastery

Cross-functional collaboration

Customer engagement

Executive communication

AI tooling for debug

Education

Bachelor's degree

Master's degree

Tools

HW debugging tools

FW debugging tools

EVT/DVT/PVT test flows

Job description

AMD is seeking a Senior Manager in the Platform Field Engineering group to build and lead a team of customer-facing debug engineers. The role spans server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with ongoing support through ODM factory builds.

You will set technical direction, develop talent, and drive issues to root cause, keeping deployments and ramp schedules on track while reporting to internal and external leadership.