Senior Manager - Crown Jewel Operations (Remote)

Allergan; Greenlawn (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a strategic and detail-oriented Manager for Crown Jewel Operations. This pivotal role focuses on enhancing customer experience while safeguarding vital data assets. You will lead operational processes, ensuring compliance and optimizing service delivery across various teams. Collaborating with senior leaders, you will drive initiatives that maximize investment in security measures. If you are passionate about data protection and thrive in complex environments, this opportunity allows you to make a significant impact within a forward-thinking organization dedicated to innovation and excellence.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Short-term Incentive Programs

Long-term Incentive Programs

Qualifications

• 8+ years of experience in IT or Security; 5+ years in ITIL framework.
• Proven experience in risk mitigation and managing service provider outcomes.

Responsibilities

• Oversee operations and governance of Crown Jewel Office processes.
• Lead assurance activities to ensure controls protecting data are effective.

Skills

Information Technology

Information Security

Risk Mitigation

ITIL Framework

Problem Resolution

Communication Skills

Multi-tasking

Education

Bachelor's Degree

Master's Degree

PhD

Tools

ITIL

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Manager, Crown Jewel Operations, maintains accountability for a positive customer experience and driving value with a strategic mindset while protecting AbbVie's most confidential data assets. This role will be accountable for providing governance and oversight for Crown Jewel Office and Cybersecurity activities, while delivering business value by maximizing investment in securing our Crown Jewels. This role will support the Data Protection Governance Committee and Crown Jewel Office Projects and guide development of reports and dashboards which will measure the current state of the Crown Jewel Office.

This position can be virtual anywhere in the U.S.

Responsibilities

• Responsible for overall operations, governance and optimization of Crown Jewel Office processes. Execute Crown Jewel operational processes with a focus on automation.
• Establish and maintain collaborative working relationships with functional counterparts in ISRM, the business and IT System Owners in the enterprise organization to ensure the protection of Crown Jewel data.
• Lead assurance activities, to test and ensure controls protecting Crown Jewel data are in effect.
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets.
• Support the Data Protection Governance Committee by tracking action items, helping with content development, facilitating meetings and notetaking. Includes engagement with senior leaders from across the organization.
• Responsible for providing operational and reporting requirements to development teams for internal tools and dashboards.
• Monitor execution of Crown Jewel processes conducted by Information Security and Crown Jewel Office and identify and implement improvements.
• Maintain accurate information around Crown Jewel data assets, suppliers and applications, and ensure engagement of business and IT owners throughout the lifecycle.
• Ensure compliance with the AbbVie processes and ensure standard practices and processes across all Crown Jewel applications, suppliers and data assets.
• Support the overall mission of the Crown Jewels Office, “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real.”

Qualifications

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience in Information Technology and/or Information Security.
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service.
• 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management.
• Proven experience identifying strategies for risk mitigation in order to reduce or eliminate issues.
• CISSP preferred
• Ability to prioritize and multi-task.
• Highly organized and detail oriented.
• Strong problem resolution skills in large matrixed complex environments
• Experience working with senior leaders. Strong communication and influencing skills.
• Demonstrated ability to coordinate cross-functional teams towards task completion.
• Experience with Service Operations in a global, multi-sourced environment.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html