Senior Manager Cross Channel Operations (m/f/d)

Westwing; New Munich (MN); Hybrid; USD 101,000 - 146,000; Full time

Benefits offered by this job

Flexible hybrid setup

Work-from-anywhere up to 4 weeks per年

30 days paid holiday

Dog-friendly office

40% Westwing collection discount

Wellbeing resources

Sustainable mobility options

Westwing Wichtel daycare

Social Impact Day

Job summary

Westwing is seeking a Senior Manager Cross Channel Operations to lead the onsite customer experience across homepage, newsletters, landing pages and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams.

This permanent role is based in Munich with a flexible hybrid setup. You will drive improvements, mentor colleagues, and collaborate with cross-functional partners to optimise conversions and

Qualifications

• Several years of experience in e-commerce operations, visual merchandising, content operations, or a cross-functional role.
• Strong project management and organisational skills with the ability to manage multiple priorities.
• Commercial mindset and understanding of customer behavior, onsite merchandising, and conversion drivers.
• Excellent stakeholder management and communication across interdisciplinary teams.
• Proactive, hands-on attitude with ownership and continuous improvement.
• Experience leading projects and mentoring teams in a fast-paced environment.
• Fluency in English; German is a plus.

Responsibilities

• Own cross-channel planning and execution of homepage, newsletters, landing pages, and onsite campaigns.
• Optimise product sorting for landing pages to maximise relevance and conversions.
• Lead cross-functional planning with Sales, Marketing, and Brand Buying.
• Drive operational excellence by improving processes, workflows, and scalable planning frameworks with AI/automation.
• Execute market expansions and coordinate cross-functional rollout plans.
• Contribute to strategic planning, OKRs, and onsite performance improvements.
• Mentor and develop junior to mid-level team members.

Skills

E-commerce operations

Project management

Stakeholder management

English fluency

German language

Mentoring

Ownership

Job description

JOIN OUR TEAM

As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich.

WHAT YOU'LL DO

• Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns
• Optimise product sorting for landing pages to maximise relevance, engagement, and conversion
• Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution
• Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation
• Execute market expansions and coordinate cross-functional rollout plans
• Contribute to strategic planning, OKRs, and continuous improvement of onsite performance
• Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices

YOU COME WITH

• Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role
• Strong project management and organisational skills with the ability to manage multiple priorities simultaneously
• Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers
• Excellent stakeholder management and communication skills across interdisciplinary teams
• A proactive, hands-on attitude with a strong sense of ownership and continuous improvement
• Experience leading projects and mentoring team members in a fast-paced environment
• Fluency in English; German is a plus

WHY WESTWING

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen
• Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet
• Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
• One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower
• Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties

ABOUT US

Westwing, Europe's #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe's premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing's team works together on its shared purpose to "Excite people to create homes that unlock the full beauty of life". Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the "wow, you work at Westwing?" crowd. Diversity is deeply rooted in our culture...